JORGE VEGA
Miami,FL
Summary
To pursue a career as a flight attendant where I can leverage my extensive customer service experience, multilingual abilities, and commitment to safety to enhance passenger satisfaction and contribute to the airline's reputation to keep climbing for excellence.
Dedicated and personable professional with over a decade of experience in logistics, customer service, and operations. Adept at managing high-pressure situations and delivering exceptional service to clients from diverse backgrounds. Known for resolving challenges with poise and efficiency, ensuring safety, and maintaining compliance with industry standards. Fluent in English, Spanish, and Portuguese, with a proven ability to build strong relationships and foster positive team dynamics.
Overview
14
14
years of professional experience
1
1
Certification
Work History
AOG Logistics Specialist
DB Schenker Logistics
10.2018 - Current
- Delivered exceptional service to global clients by coordinating time-sensitive shipments and ensuring adherence to strict airline and aerospace industry regulations
- Collaborated with cross-functional teams and maintained clear communication with clients to provide real-time updates and solutions for urgent logistical needs
- Demonstrated strong organizational skills by managing high volumes of documentation and ensuring compliance with TSA and IATA regulations
- Handling of License, Hazmat, engines, and oversized cargo
- Working 24/7 - 365 rotational shifts
Operations/Customer Service Specialist
DHL Global Forwarding
07.2014 - 10.2018
- Provided personalized customer service to multinational clients, ensuring their unique needs were met with tailored logistics solutions
- Acted as a primary point of contact for high-profile accounts, consistently maintaining excellent relationships and exceeding service expectations
- Managed temperature-controlled and hazardous shipments, demonstrating a key focus on safety and compliance
Customer Service Representative
Expeditors Int'l of Washington
07.2013 - 07.2014
- Cultivated strong client relationships by addressing inquiries and resolving issues promptly and professionally
- Ensured the smooth movement of freight by collaborating with internal and external stakeholders to meet strict deadlines
- Maintained meticulous records and provided clear communication to enhance customer satisfaction
Sales Employee
J & V Electronics
02.2011 - 04.2013
- Delivered excellent customer service, leading to weekly sales of $3,000-$4,000 in high-demand electronics
- Built rapport with customers to understand their needs and recommend suitable products, fostering repeat business
- Oversaw daily operations, including inventory management and financial record-keeping
Education
Bachelor's Degree - International Business and Marketing
Florida International University
Miami, FL05-2022
Associate Degree - Business Administration
Miami-Dade College
Miami, FL12-2017
High School Diploma -
South Miami Senior High School
Miami, FL06-2013
Skills
- Strong communication
- Active listening
- Conflict resolution
- Customer service
- Adaptability
- Team player
- Leadership skills
- Problem solving
- International logistics
- Customs compliance
- Punctual and dependable
Certification
Dangerous Goods IATA certified
Languages
English
Spanish
Portuguese
Timeline
AOG Logistics Specialist
DB Schenker Logistics
10.2018 - Current
Operations/Customer Service Specialist
DHL Global Forwarding
07.2014 - 10.2018
Customer Service Representative
Expeditors Int'l of Washington
07.2013 - 07.2014
Sales Employee
J & V Electronics
02.2011 - 04.2013
Dangerous Goods IATA certified
Bachelor's Degree - International Business and Marketing
Florida International University
Associate Degree - Business Administration
Miami-Dade College
High School Diploma -
South Miami Senior High School
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