Jorge Villanueva
Buisness Management
Waipahu,HI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
Aircrew Egress Systems Craftsman
United States Air Force, USAF
Honolulu, HI
09.2021 - 10.2023
- Dismantled, repaired and reassembled aircraft structural parts and hangar equipment to repair malfunctions and enhance functionality, performance and durability.
- Adjusted, repaired or replaced parts or assemblies to ensure proper operation.
- Followed both verbal and written instructions when setting up and fabricating mechanical assemblies to complete accurate work.
- Adhered to strict safety procedures and protocols when operating heavy machinery and tools, protecting both personnel and equipment.
- Identified issues with components and isolated faults prior to implementing corrective actions.
Ambassador
Amazon
Colorado Springs, CO
07.2021 - 09.2021
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Assisted team with operational policies and procedures to drive services.
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Resolved conflicts between staff members and community members in diplomatic manner.
Customer Service Representative
MCS Group
San Juan , Puerto Rico
08.2018 - 03.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Manager
Sign Factory Workshop
San Juan, PR
01.2010 - 08.2018
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Bachelor of Business Administration - Finance
University of Puerto Rico - Carolina
Carolina, PR 09.2010 - 07.2018
Skills
Blueprint reading
Timeline
Aircrew Egress Systems Craftsman
United States Air Force, USAF
09.2021 - 10.2023
Ambassador
Amazon
07.2021 - 09.2021
Customer Service Representative
MCS Group
08.2018 - 03.2020
Bachelor of Business Administration - Finance
University of Puerto Rico - Carolina
09.2010 - 07.2018
Assistant Manager
Sign Factory Workshop
01.2010 - 08.2018