JORGE ZELAYA
SOUTH JORDAN
Summary
Personable customer service, with history of accurate cash management and payment processing. Detailed team player with concise time management and multitasking skills. Focused on exceeding expectations and building customer loyalty. Friendly service engaging customers and working diligently. Processes orders and payments while capturing customer interest through conversation. Attentive worker rings up products accurately while making patrons feel at home.
Overview
2027
2027
years of professional experience
Work History
Advanced Fiber Technician
AT&T
Murray, UT
02.2026 - Current
- Operated fiber optic testing equipment to assess line quality and performance
- Diagnosed issues in fiber optic networks using advanced troubleshooting techniques
- Collaborated with engineering teams to implement network upgrades and enhancements
- Conducted routine maintenance on optical network terminals to ensure optimal functionality
- Developed process documentation for installation procedures, improving team efficiency
Fiber Tech
Lumen Technologies
Murray, UT
08.2024 - 02.2026
- Installed and maintained fiber optic networks, ensuring optimal performance and reliability.
- Conducted routine inspections and troubleshooting for network issues, enhancing service quality.
- Collaborated with team members to execute installation projects efficiently and on schedule.
- Documented installation processes and provided technical support to junior technicians.
- Utilized testing equipment to verify signal integrity, ensuring compliance with industry standards.
Cashier
Smiths
Logan, Utah
10.2022 - 04.2023
- Addressed customer questions and complaints with professionalism.
- Engaged customers in pleasant conversation while completing cash register transactions.
- Bagged, boxed or wrapped products for customers.
- Offered customers information about upcoming promotions and available items.
- Balanced cash drawer at beginning and end of each shift.
- Gave customers full attention and attended to their needs.
Installer
Yesco
Salt Lake City, Utah
04.2022 - 08.2022
- Monitored material inventory and restocked workspaces and vehicles with required supplies for planned jobs.
- Replaced components or systems in residential and commercial buildings and properly disposed of old equipment.
- Operated and maintained company vehicle and observed all safety and traffic laws.
- Uncrated, installed and configured products at customer locations.
- Safeguarded customer property during installations and repairs to foster satisfaction.
Sales Associate
Expert Enterprise
Logan, Utah
01.2022 - 04.2022
- Helped customers navigate store, complete sales, and process returns.
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
- Created memorable customer experiences by offering personalized sales support.
- Processed payments quickly to keep customer flow moving.
- Created great customer experiences with personalized sales support.
Lumper
Pepperidge Farms
Logan, Utah
08.2021 - 01.2022
- Completed work based on blueprints and schematics.
- Maintained equipment and reported issues to supervisors.
- Operated equipment properly, adhering to safety protocols and procedures.
- Assisted with clean-up, final touches and other site finish work.
Garden Associate
Home Depot
Riverton, Utah
05.2021 - 08.2021
- Kept plants healthy with regular watering and species-specific care.
- Helped guests locate desired items and pick out specific plants.
- Assisted customers with oversized loads, transporting items to waiting vehicles.
- Handled special promotions, updating signs, creating displays and stocking merchandise.
- Captured sales by maintaining attractive, organized displays.
Manager
Village Baker
SOUTH JORDAN, Utah
06.2019 - 06.2021
- Covered daily business requirements with well-organized schedules and properly delegated assignments.
- Organized training for new team members and routine retraining for established employees.
- Cross-trained staff in secondary roles to expand operational diversity.
- Oversaw execution of opening and closing procedures to desired standard.
- Monitored employee work to assess performance and identify knowledge gaps.
- Enforced safety procedures and monitored compliance.
Shift Leader
Panda Express
South Jordan, UT
2024 - 2024
- Supervised daily operations to ensure efficient workflow and optimal team performance.
- Trained and mentored new staff on food safety standards and customer service protocols.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
Education
High School - Business
Utah State University
Logan, Utah05.2025
Associate of Science - Criminal Justice
Utah Valley University
Orem, UTSkills
- Problem-solving
- Cash register operation
- Customer service
- Returns processing
- Order packaging
LANGUAGE
Spanish
Native
Timeline
Advanced Fiber Technician
AT&T
02.2026 - Current
Fiber Tech
Lumen Technologies
08.2024 - 02.2026
Cashier
Smiths
10.2022 - 04.2023
Installer
Yesco
04.2022 - 08.2022
Sales Associate
Expert Enterprise
01.2022 - 04.2022
Lumper
Pepperidge Farms
08.2021 - 01.2022
Garden Associate
Home Depot
05.2021 - 08.2021
Manager
Village Baker
06.2019 - 06.2021
High School - Business
Utah State University
Shift Leader
Panda Express
2024 - 2024
Associate of Science - Criminal Justice
Utah Valley University