Jorge Andrew Martinez

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority. Acted quickly during emergency situations to reduce opportunity for damage and injury. Patrolled and monitored premises in company vehicle, on bicycle, and by foot. Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures. Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification. Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis. Reported suspicious activities and persons to law enforcement.

Mitigated risk and oversaw internal and external shoplifter apprehension and detention. Controlled reduction of loss inventory by protecting company assets. Wrote reports for internal and external crime, burglary or theft. Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations. Performed thorough cash audits and deposit investigations. Supervised surveillance, detection and criminal processing related to theft and criminal cases.

Operated pallet jacks and forklifts to aid in safe transport of heavy items.

Handled packages with care while transporting from truck to loading dock.

Loaded packages onto pallets and into staging areas as directed. Maintained organized work area by storing equipment safely and properly. Unloaded packages with care and placed in proper staging area. Monitored weights and dimensions of boxes and pallets for compliance with standards. Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.

Scheduled recategorization of merchandise to maintain corporate compliance and satisfy shelf standards. Provided outstanding customer service to many customers daily, increasing customer service feedback scores. Engaged casual shoppers to provide information about featured products and recommend merchandise. Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.

Preventing shoplifter theft as well as employee theft in a retail environment. Surveillance cameras and walk around the store watching shoppers while remaining as hidden as possible. Assist in developing policies, procedures, and systems for safeguarding assets. Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.

Provided every customer with professional and polite support for sales and service needs. Restocked shelves, racks and bins with the latest merchandise and changed signage to promote special items. Maintained current store, product, and promotional knowledge to drive consistent sales. Engaged with customers to effectively build rapport and lasting relationships. Completed orders and organized product deliveries to meet customer timetables.