JORGE EDUARDO ROCHA

• Worked with in-store teams, including merchandising, restocking and maintenance professionals, to maximize efficiency and meet all goals.
   
• Completed purchases with cash, credit and debit payment methods.
• Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
• Recommended merchandise based on customer needs.
• Established rapport through excellent communication, resulting in closed sales.

Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Oversaw new business development and customer servicing.
• Liaised between account holders and various departments.
• Managed over 100 accounts by reviewing and mitigating discrepancies and collaborating with account holders.

• Achieved 95% of quota within the first year as Sales Manager.
• Mentored employees in successful selling techniques ,encouraged cross-selling additional products and services.
• Trained in negotiations and time management.

• Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
• Kept abreast of the latest trends and recommended enhancements that would challenge and refine the company's product offerings
• Wrote sales slips and sales contracts.
• Recruited, interviewed and hired people who would add value, a positive attitude and knowledge to the sales team.