Jorge Eduardo Saldana Cervantes
Commerce City,CO
Summary
Results-driven professional with a positive attitude and extensive experience at Gypsum Supply. Proven track record in enhancing customer satisfaction through efficient delivery management and effective communication. Skilled in inventory management and team collaboration, consistently achieving timely deliveries and process improvements that boosted operational efficiency. Valid driver's license and strong customer service focus.
Dependable Desired Position with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.
Overview
1
1
Certification
2
2
Languages
Work History
Delivery Driver
Gypsum Supply
- Operated delivery vehicles safely and efficiently within designated routes.
- Loaded and unloaded materials, ensuring accurate inventory management during deliveries.
- Communicated effectively with customers to confirm delivery details and resolve issues.
- Adhered to safety protocols, maintaining compliance with transportation regulations.
- Managed time effectively to meet scheduled deliveries while minimizing delays.
- Assisted in training new drivers on company policies and operational procedures.
- Conducted routine vehicle inspections to ensure optimal performance and safety standards.
- Implemented process improvements that enhanced delivery efficiency and customer satisfaction.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Inside Sales Representative
Gypsum Supply
- Built strong customer connections to support sales growth.
- Assisted with inbound sales inquiries by sharing product knowledge and providing service support.
- Processed daily orders using CRM systems to maintain accuracy and efficiency.
- Partnered with team members to discover upselling opportunities during client interactions.
- Trained new sales representatives on company policies and effective sales techniques.
- Led initiatives to streamline sales processes, improving overall team performance and customer satisfaction.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
Dispatcher
Gypsum Supply
- Coordinated and dispatched deliveries to ensure timely arrival at job sites.
- Monitored vehicle locations using GPS tracking systems for efficient routing.
- Communicated with drivers to provide updates and resolve issues during transport.
- Maintained accurate records of shipments, schedules, and delivery confirmations.
Operations Supervisor
Gypsum Supply
- Supervised daily warehouse operations, ensuring compliance with safety and quality standards.
- Coordinated inventory management processes, optimizing stock levels and reducing excess inventory.
- Trained new employees on operational procedures and safety protocols to enhance team performance.
- Implemented process improvements that increased efficiency in material handling and distribution workflows.
Project Manager
L&l Design Builders
- Led project planning sessions to define scope and deliverables, ensuring alignment with client objectives.
- Coordinated cross-functional teams to streamline communication and enhance collaboration on project initiatives.
- Managed resource allocation to optimize team performance and meet project timelines effectively.
- Developed comprehensive project schedules using Microsoft Project, tracking milestones and deliverables consistently.
Driver
HD Supply White Cap
- Operated delivery vehicles safely to transport materials to job sites.
- Maintained accurate logs of delivery schedules and vehicle inspections.
- Communicated effectively with team members to coordinate timely deliveries.
- Loaded and unloaded materials, ensuring proper handling and safety protocols.
Street Team Member
Commerce City Public Works
- Assisted in community outreach initiatives to promote public works programs.
- Distributed informational materials at local events to raise awareness of city services.
- Engaged with residents to gather feedback on public works projects and initiatives.
- Supported team members in organizing and executing community clean-up events.
Education
Hvac - Trade School For HVAC
Lincoln Tech
Denver, CONo Degree - Computer Science And Administration
College America
Denver, COHigh School Diploma -
Adams City High School
Commerce City, CO06.1999
Skills
Positive attitude
Customer service
Valid Driver's license
Teamwork and collaboration
Certification
OSHA 30
Forklifts
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Delivery Driver
Gypsum Supply
Inside Sales Representative
Gypsum Supply
Dispatcher
Gypsum Supply
Operations Supervisor
Gypsum Supply
Project Manager
L&l Design Builders
Driver
HD Supply White Cap
Street Team Member
Commerce City Public Works
Hvac - Trade School For HVAC
Lincoln Tech
No Degree - Computer Science And Administration
College America
High School Diploma -
Adams City High School