Jorge H. Cuellar
Oakland,CA
Summary
Reliable Dispatcher with 20+ years of professional experience. Highly proactive and effective at solid understanding of scheduling actions, adjusting routes and prioritizing issues. Enthusiastic about driving improvements to business operations with excellent leadership and problem-solving abilities. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
25
25
years of professional experience
Work History
Operations Manager
Impact Transportation LLC
10.2018 - 01.2025
- Developed and implemented daily operations plans such as delivery routes, employee assignments.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 6-member management team with related direct reports.
- Oversaw day-to-day operations, implemented policies and standard operating procedures for continuous improvement.
- Maximized productivity and management systems by establishing specific goals and managing operations.
- Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks.
- Resolved complaints efficiently to satisfy customers and encourage future transactions.
Lead Dispatcher
Impact Transportation LLC
08.2004 - 10.2018
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Coordinated dispatching of 50+ drivers to accomplish daily delivery requirements.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Closely monitored dispatch board to triage and prioritize many daily calls.
- Evaluated and adjusted over many routes based on daily needs, available workers, traffic hazards and weather conditions.
- Responded to many daily caller requests with information about assistance and timeframes.
- Directed all dispatching, routing and tracking of 60 fleet vehicles.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Dockworker/Yard Hostler Driver
SAIA
06.2004 - 09.2004
- Wrapped pallets in shrink wrap prior to loading.
- Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
- Operated yard truck to move empty and loaded trailers safely throughout yard.
Dispatch
Dependable Highway Express
08.2000 - 08.2004
- Coordinated dispatching of 20 drivers to accomplish daily delivery requirements.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
Dockworker/Yard Hostler Driver
Dependable Highway Express
06.2000 - 08.2001
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Wrapped pallets in shrink wrap prior to loading.
- Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
- Operated yard truck to move empty and loaded trailers safely throughout yard.
Education
San Lorenzo High School
San Lorenzo, CALas Positas College
Livermore, CASkills
- Strategic Planning
- Telecommunication
- Routing Orders
- Schedule Coordination
- Team management
- Project organization & Management
- Problem solving and issue resolution
- Dispatching field personnel
- Bilingual (Spanish-English)
- Proficient Trinium user
Timeline
Operations Manager
Impact Transportation LLC
10.2018 - 01.2025
Lead Dispatcher
Impact Transportation LLC
08.2004 - 10.2018
Dockworker/Yard Hostler Driver
SAIA
06.2004 - 09.2004
Dispatch
Dependable Highway Express
08.2000 - 08.2004
Dockworker/Yard Hostler Driver
Dependable Highway Express
06.2000 - 08.2001
San Lorenzo High School
Las Positas College