Professional with strong administrative expertise, prepared to support high-level executives through effective organization, communication, and problem-solving skills. Adept at managing schedules, coordinating meetings, and handling confidential information. Recognized for fostering team collaboration and adapting to changing needs to achieve results. Dependable in maintaining efficiency and professionalism in fast-paced environments.
COLE HOSPITALITY LLC (DBA Paul French Bakery & Café)
05.2021 - 06.2022
Managed, conducted data entry for and provided IT support for restaurant management software Restaurant365 used for company operations: product database, inventory, AP & AR invoices, credit memos, recipes, prep logs, purchase orders, transfers, waste logs, menu items, etc.
Oversaw and trained store managers to ensure Restaurant365 tasks were completed correctly
Conducted price analysis and cost comparisons to determine best vendor product pricing
Managed ordering of imported brand name products from Paul in France: corresponded with Paul representatives, kept track of product usage, submitted purchase orders, corresponded with shipping company and provided documentation, scheduled pickup from manufacturer, tracked the status of shipments and organized the delivery of products to local warehouse
Served as CEO's assistant and executed any delegated executive tasks to facilitate company operations
ADMINISTRATIVE ASSISTANT
ADVANCED INTERNAL MEDICINE, INC.
05.2015 - 07.2018
Greeted, signed in, charged, and assisted all patients using good customer service skills
Answered all phone calls from other doctors, patients, and representatives and took messages, with regards to test results, prescriptions, appointments, etc. and returned calls as needed
Used an Electronic Health Records (EHR) system proficiently to schedule appointments, input patient information and upload patient records
Maintained confidentiality of sensitive information by adhering to strict privacy policies of HIPAA and implemented secure filing systems, as well as faxed and mailed medical records when necessary
Created and managed online insurance company accounts for the practice, checked patient eligibility and benefits, submitted referrals, and contacted insurances regarding other issues
Aided the office with any technical support issues, such as setting up and fixing credit card terminals, troubleshooting computers, printers, scanners, wi-if modems, etc.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
TEMP OFFICE ASSISTANT FOR NORTHERN VIRGINIA FAMILY SERVICE
ROCS GRAD STAFFING
03.2021 - 05.2021
Answered calls, responded to emails, and sorted mail/faxes using prompt organizational skills
Made employee ID badges, calculated postage, processed payments, sent storage facility requests, ordered supplies for workplace, and assisted employees with other issues
LEAD CONSULTANT
FEDEX OFFICE PRINT & SHIP SERVICES INC.
12.2022 - Current
Takes lead expertise in printing, signs and graphics, can upsell appropriate products and services, and delivers excellent customer service to provide solutions
Manages print production workflow
Packages customer items for shipping by wrapping, boxing, and weighing items, and also creates labels
Produces print projects for customers by printing, binding, cutting, and using related print equipment
Edits/prepares customer files for printing using Adobe Photoshop, Adobe Acrobat, and Microsoft Office
Operates POS terminals and handles cash and makes change, completes required financial paperwork and assists with financial reporting including daily sales, close-outs and bank deposits
Provides leadership to team members and delegates tasks on assigned shift
GROCERY & SPECIALTY SERVICE TEAM MEMBER
WHOLE FOODS MARKET, INC.
06.2018 - 07.2020
Stocked and neatly organized products on shelves, displays, or fridges
Operated beer and wine bar in specialty department, took beer and wine drink orders, poured drinks and attended to customers, moved and installed kegs
Sampled specialty items to encourage customers to buy them, informed customers about new items and upsold when possible, and advised customers on what specialty items paired well
Assisted customers in finding products around the store and checking inventory
Performed all steps in the checkout process: greeting and engaging customers, scanning, bagging items promptly, processing various forms of payment, and counting accurate change
GUEST ADVISOR
GAMESTOP CORP.
07.2019 - 08.2019
Greeted guests, engaged them on sales floor, asked/answered questions, upsold by making product suggestions, promoted deals and sales, and ran check out for guests when ready
Promoted GameStop PowerUp Rewards Pro membership benefits, protection plans and extended warranties on merchandise, trade-in benefits, and upcoming game pre-orders
FRONT END CASHIER & HELPING HANDS
WEGMANS FOOD MARKETS, INC.
02.2012 - 07.2015
Assisted customers in finding products around the store and checking inventory
Performed all steps in the checkout process: greeting and engaging customers, scanning, bagging items promptly, processing various forms of payment, and counting accurate change
Maintained the parking lot clean and returned shopping carts to the store