JORGE M RIOS
Little Elm,TX
Summary
Dynamic professional with extensive multi-unit experience in profit and loss accountability, focusing on cost analysis and employee development. Achieved consistent sales growth while enhancing guest experiences through effective team management. Bilingual in English and Spanish, committed to fostering a high-performance culture.
Overview
25
25
years of professional experience
Work History
General Manager
Wingstop Restaurant, Inc
Carrollton, TX
05.2021 - Current
- Secure $3.3 million in annual revenue.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Recruited, trained, and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Optimized profits by controlling food, beverage, and labor costs.
- Analyzed financial data to identify areas of improvement or growth potential.
Training Store Manager
Taco Bell/KFC Dallas
DFW, TX
08.2014 - 04.2021
- Annual sales revenue: $1.6 million.
- Performed variety management functions for three stores, including inventory control, cash reconciliation and deposits, recruiting, human resources, hiring and training, facility cleanliness, maintenance, and safety compliance.
- I was offered a promotion in 2016 to Area Coach, with relocation to Arkansas, based on outstanding results.
- Attained a record high sales growth within the organization of 21%.
- Created and implemented action plans to cut labor costs by 2.7% and minimize overtime, allowing stores to be on target at 19%, while still maintaining quality in food and experience.
- Increased OSAT score by 205, upholding an average of 97% for 2016, which earned 1st place for all the KFC stores in the company, and 2nd place for all of the Taco Bell stores.
- Consistently passed quarterly audits for last 2 years with an average score of 95.4% for 2015 and 99.7% for 2016, setting a record of zero demerits for the last three quarters of the year.
Area Director
Del Taco Dallas
Las Vegas, NV
10.2000 - 04.2014
- Annual sales revenue: $13.8 million.
- Hired as GM, and promoted after one year to Area Director.
- Successful opening of a new market in the DFW area, with 8 corporate stores and 7 franchise locations.
- Also participated in the opening of two new markets—Austin, TX (four stores), and Atlanta, GA (four stores).
- In 2011, the area earned 2nd place in the company on the total performance scorecard, with an average of 98.3%, and maintained a top performance rating through 2012, with a score of 95.7%.
- With responsibility for all budgeting and profitability goals, I exceeded the year-over-year sales plan for multiple years.
- Received the highest score in our area for brand standards with an average of 96% for 2012.
Education
Bachelor of Business Administration - Hospitality Administration And Management
Monterrey Institute of Technology
Cd. Juarez, Mexico07.1996
Skills
- Profit and loss accountability
- Strategic planning
- Process optimization
- Leadership and team development
- Customer experience enhancement
- Cost analysis and savings
- Schedule management
- Employee development
- Cross-functional team management
- Purchasing and planning
- Supervision and training
- Recruiting and hiring
- Bilingual: English and Spanish
Timeline
General Manager
Wingstop Restaurant, Inc
05.2021 - Current
Training Store Manager
Taco Bell/KFC Dallas
08.2014 - 04.2021
Area Director
Del Taco Dallas
10.2000 - 04.2014
Bachelor of Business Administration - Hospitality Administration And Management
Monterrey Institute of Technology