Jorge Martinez
Fort Worth,TX
Summary
Dedicated and detail-oriented Quality Assurance Specialist with 5 years of experience. Committed to paying impeccable attention to reviews and auditing procedures while handling multiple projects simultaneously. Exceptional communication, time management and problem-solving skills, committed to advancing my career in a progressive organization that values continuous learning and offers opportunities for growth and advancement.
Overview
5
5
years of professional experience
Work History
Lead Quality Assurance Specialist
DHL Supply Chain Zebra Technologies
11.2020 - Current
- Led a team of 4 QA specialists, conducted comprehensive audits of logistics processes, ensuring adherence to quality standards and regulations.
- Contributed in the implementation of ISO 9001 certification by identifying ares of improvement such as underlying issues resulting in 30% reduction in product defects and 25% decrease in customer alerts.
- Implemented effective process improvements in quality operations by utilizing root cause analysis techniques resulting in 20% increase in customer satisfaction ratings.
- Managed internal document control systems such as work instructions, specifications and other technical documents necessary for smooth operation of the QA process.
- Enhanced product quality by implementing rigorous testing procedures and standards.
Quality Assurance Inspector
ConeCraft
01.2018 - 11.2020
- Conducted pharmaceutical equipment inspections and non-destructive tests per day using calipers and micrometer measuring instruments where appropriate.
- Implemented a new quality management system that reduced costs by 15% annually, resulting in savings of $100,000 .
- Reported repeated issues to supervisors, engineers and other departments, collaborating to identify issue roots and rectify problems.
- Ensured 100% customer satisfaction by verifying that products met specifications and functioned as intended free of defects before shipping.
Education
Associate of Applied Science - Digital Communications And Multimedia
Tarrant County College
Fort Worth, TX05.2006
Skills
- Word
- Excel
- PowerPoint
- Outlook
- One Drive
- Acrobat Pro
- Google Suite
- PC and Macintosh Platforms
Accomplishments
- Implemented a new quality management system that reduced costs by 15% annually, resulting in savings of $100,000 .
- Accomplished a 30% reduction in product defects and a 25% decrease in customer alerts resulting in 20% increase in customer satisfaction.
- Contributed with the Quality team in the development of ISO 9001 Certification.
- Led a team of 4 QA specialists.
- Awarded Employee Of The Month (August 2023, January 2024).
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Quality Assurance Specialist
DHL Supply Chain Zebra Technologies
11.2020 - Current
Quality Assurance Inspector
ConeCraft
01.2018 - 11.2020
Associate of Applied Science - Digital Communications And Multimedia
Tarrant County College
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