Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jorgjia Mitro-Leite

Burlington,MA

Summary

Attentive Teller with 2 years of experience in assisting customers to meet financial needs and referring customers to partners. Personable communicator talented in building rapport with customers by offering to assist in answering questions and providing details of product and service offerings. Driven to maintain confidentiality of bank records and client information. Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

23
23
years of professional experience

Work History

Medical Assistant

BILH
01.2022 - Current
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.

Gaming Change Person

Encore Boston Harbor
06.2019 - Current
  • Provided prompt, high-quality guest service, including slot machine payouts and guest prize redemption, to meet diverse guest needs
  • Monitored activity throughout casino floor and reported issues to supervisor for immediate attention
  • Executed currency trades to provide guests with casino chips or process cash redemptions for unused chips
  • Earned reputation for good attendance and hard work
  • Recognized by management for providing exceptional customer service
  • Improved customer satisfaction by finding creative solutions to problems.

Universal Banker

Citizens Bank
11.2018 - Current
  • Completed routine teller tasks with high accuracy, including transfers, deposits and bill payments
  • Counted as much as $300,000 in daily funds with manual and machine-assisted methods
  • Maintained cash drawer by following exact procedures for transactions and strong security protocols
  • Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs
  • Helped customers understand and use technical tools such as mobile applications and online banking
  • Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.

Retail Sales Associate

Nordstrom Rack
04.2018 - 08.2019
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic
  • Helped customers by answering questions and locating merchandise
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Waitress

Greek Corner Restaurant
08.2001 - 03.2018
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.

Education

CCMA Certificate

BILH
11.2022

Medical Assisting

Lincoln Technical Institute
Somerville, MA
12.2021

GED -

Somerville High School
06.2003

Skills

  • Drawer reconciliation
  • Cash cage operations
  • Accurate cash handling
  • Slot machine troubleshooting
  • Problem resolution
  • Customer service
  • Customer Service
  • Vital Sign Monitoring
  • Patient-focused care
  • Phlebotomy
  • Reliable team player
  • Laboratory Specimen Collection
  • Fluent in Albanian, Greek, Portuguese and some Spanish

Timeline

Medical Assistant

BILH
01.2022 - Current

Gaming Change Person

Encore Boston Harbor
06.2019 - Current

Universal Banker

Citizens Bank
11.2018 - Current

Retail Sales Associate

Nordstrom Rack
04.2018 - 08.2019

Waitress

Greek Corner Restaurant
08.2001 - 03.2018

CCMA Certificate

BILH

Medical Assisting

Lincoln Technical Institute

GED -

Somerville High School
Jorgjia Mitro-Leite