Summary
Overview
Work History
Education
Skills
Timeline
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Tessa Hagle

Florence,OR

Summary

Slot Attendant skilled at promoting casino amenities and building customer loyalty through exceptional service. Reputation for accurately handling money and updating computer accounts. Delivers excellent guest service and builds casino loyalty.

Overview

7
7
years of professional experience

Work History

Slot Attendant

Three Rivers Casino & Resort
03.2021 - Current
  • Dispensed machine payouts and provided change for players.
  • Connected with guests on personal level to build loyalty.
  • Set up new loyalty memberships and updated existing accounts.
  • Repaired problems and maintained machines in good working order.
  • Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
  • Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.

Server

Three Rivers Casino & Resort
06.2016 - 03.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Bachelor of Science - Arts Practices

Portland State University
Portland, OR
06.2016

High School Diploma -

Siuslaw High School
Florence, OR
06.2011

Skills

  • Funds Reconciliation
  • Drawer Reconciliation
  • Brand Loyalty
  • Social Perceptiveness
  • Performing Diagnostics
  • Guest Satisfaction
  • Active Listening
  • Cash Handling
  • Customer Experience

Timeline

Slot Attendant

Three Rivers Casino & Resort
03.2021 - Current

Server

Three Rivers Casino & Resort
06.2016 - 03.2021

Bachelor of Science - Arts Practices

Portland State University

High School Diploma -

Siuslaw High School

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Tessa Hagle