Monica Mendez
Crown Point,Indiana
Summary
Skilled in slot machine operations and customer service, I excell at Bally's Casino by enhancing guest loyalty and ensuring transaction accuracy. My adeptness in multitasking and mechanical troubleshooting, coupled with a knack for mentoring new cashiers at Rivers Casino, showcases my adaptability and commitment to operational excellence.
Overview
13
13
years of professional experience
Work History
Slot Attendant
Bally's Casino
Chicago, IL
08.2023 - Current
- Connect with guests on a personal level to build loyalty.
- Set up new loyalty memberships
- Dispensed machine payouts and provided change for players.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Complied with gaming commission rules by verifying players' ages.
Main Cage Cashier
Rivers Casino Des Plaines
Des Plaines, IL
06.2011 - 08.2023
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed various cash transactions and answered gaming customer questions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained, oriented and mentored new cashiers in money handling and cage security procedures.
- Protected customers by following information security procedures and maintaining confidentiality of transactions.
Education
High School Diploma - General Studies
Continental Academy
Pensacola, FL06.2004
Skills
- Slot machine operations
- Organizational Skills
- Mechanical Troubleshooting
- Problem-solving abilities
- Adaptability and Flexibility
- Customer Service
- Quick Learner
- Efficient multitasking
- Data Entry
- Attention to Detail
- Funds reconciliation
Timeline
Slot Attendant
Bally's Casino
08.2023 - Current
Main Cage Cashier
Rivers Casino Des Plaines
06.2011 - 08.2023
High School Diploma - General Studies
Continental Academy