Jorja Ajer
Amery
Summary
Dedicated professional with experience in customer service and patient care. Known for strong attention to detail and effective teamwork, contributing to enhanced patient satisfaction and streamlined operations in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA
Christian Community Homes And Services
Osceola, WI
09.2025 - Current
- Maintained accurate documentation of patient care activities and observations for compliance purposes.
- Implemented infection control measures to enhance resident safety and well-being consistently.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Restaurant Hostess
Village Pizzeria
Amery, WI
08.2022 - Current
- Resolved guest inquiries and complaints efficiently, fostering positive relationships.
- Monitored dining area for cleanliness and readiness, maintaining high standards of presentation.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Communicated wait times effectively, enhancing guest experience and satisfaction.
- Coordinated with kitchen and waitstaff to ensure timely service delivery.
- Trained new host staff on procedures and customer service standards.
- Implemented process improvements to streamline seating arrangements during peak hours.
Sandwich Artist
Jimmy John's Gourmet Sandwiches
Amery, WI
06.2020 - 02.2026
- Ensured timely order fulfillment during peak hours, contributing to improved customer satisfaction.
- Trained new staff on sandwich preparation techniques and customer service best practices.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Collaborated with team members to streamline workflows and enhance overall store performance.
- Provided excellent customer service, addressing inquiries and resolving issues to foster repeat business.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
High School Diploma -
Amery High School
Amery, WI05-2024
High School Diploma -
Amery High School
Amery, WI05-2024
Skills
- Time management
- Attention to detail
- Customer service
- Teamwork and collaboration
- Problem-solving
- Cleaning and organization
- Food preparation
- Cash handling proficiency
- Effective multi-tasking
Certification
- CNA - Certified Nurse Assistant
- CPR Certified
Timeline
CNA
Christian Community Homes And Services
09.2025 - Current
Restaurant Hostess
Village Pizzeria
08.2022 - Current
Sandwich Artist
Jimmy John's Gourmet Sandwiches
06.2020 - 02.2026
High School Diploma -
Amery High School
High School Diploma -
Amery High School