Jorja Moseley
Muskegon,MI
Summary
Self-motivated professional experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting positive environment. With an outgoing personality, helpful and strong work ethic. Helping people enjoy their time and enjoying my work place.
Overview
2
2
years of professional experience
Work History
Sales Associate/ Delivery Driver/House Cleaner
Wesco 31
Muskegon, Michigan
09.2024 - Current
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Handled returns and exchanges according to company policies.
- Adhered to company initiatives and achieved established goals.
Ride Operator
Michigans Adventure
Whitehall, MI
05.2024 - 08.2024
- Closed down rides with faulty equipment and notified supervisor
- Assisted patrons with unloading and loading to remain compliant with safety regulations
- Did the same thing both years
Ride Operator
Michigans Adventure- Cedar Fair Park
Whitehall, MI
05.2023 - 08.2023
- Ensured safety of guests by enforcing ride and park policies
- Assisted with loading, unloading, and securing passengers on rides
- Maintained cleanliness of rides and surrounding area
- Provided customer service to guests in a friendly manner
- Monitored guest behaviour while riding attractions
- Operated control panels for ride systems and monitored audio and visual equipment
- Reported any mechanical or operational issues to maintenance staff promptly
- Conducted emergency procedures when necessary in accordance with safety protocols
- Verified rider height requirements for each attraction prior to boarding
- Collaborated with team members to ensure smooth operation of all attractions
- Greeted customers upon arrival at the entrance gates
- Communicated effectively with other departments regarding performance issues
- Demonstrated knowledge of ride operations, including proper use of restraints
- Provided assistance to guests who required special attention due to disabilities or mobility challenges
- Adhered to all safety regulations while operating the rides at all times
- Checked seatbelts of riders to maximize safety and manage risk
- Pulled down safety bars and secured riders according to specified attraction details
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash
- Assisted patrons with unloading and loading to remain compliant with safety regulations
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary
Education
High School Diploma -
Michigans Great Lakes Virtual Academy K12
Manistee, MI06.2024
Skills
- Policy compliance
- Safety Procedures
- Behavior Management
- Operations Monitoring
- Safety Monitoring
- Equipment Operation
- Public Relations
- Teamwork and Collaboration
- Safety Inspections
- Strong Work Ethic
- Emergency Preparedness
- Ride Control Operation
- Safety Guidelines
- Retail store operations
- Upselling
- Merchandise display
- Customer needs assessment
- Listening skills
- Display setup
- Flexible schedule
- Sales training
- Sales development
- Customer engagement
- Payment processing
- Money handling
- Cleaning techniques
Timeline
Sales Associate/ Delivery Driver/House Cleaner
Wesco 31
09.2024 - Current
Ride Operator
Michigans Adventure
05.2024 - 08.2024
Ride Operator
Michigans Adventure- Cedar Fair Park
05.2023 - 08.2023
High School Diploma -
Michigans Great Lakes Virtual Academy K12