Jorje Murillo
Glendale,AZ
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, and adaptability to new environments. Adept at working efficiently unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Wildland Firefighter
Forest Service
05.2025 - 11.2025
- Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
- Established water supplies, connected hoses and directed water onto fires.
- Upheld high standards of professionalism while interacting with the public during prescribed burns or emergency situations.
- Optimized firefighter performance through active participation in daily physical training sessions designed to maintain endurance levels.
- Maintained readiness for rapid response by ensuring timely completion of required training certifications and qualifications updates.
Wildland Firefighter
US Forest Service
05.2024 - 01.2025
- Responded to fire and safety-related emergency calls in local area.
- Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
- Utilized incident command systems and protocols during firefighting and emergency operations.
- Engaged in post-fire operations, including mop-up and rehabilitation of affected areas.
- Provided fire suppression and containment for wildland fires using hand tools, pumps, hoses and other equipment.
Landscaper
Solid Block Landscaping
05.2022 - 04.2024
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Repaired walkways with pavers or concrete blocks when needed.
- Provided proper upkeep of planters, paved areas or other grounds features.
- Provided customer service, addressing client concerns and ensuring satisfaction with completed projects.
Technical Support Representative
Firman power equipment
08.2021 - 04.2022
- Maintained up-to-date case documentation for future reference.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Supported customers with online billing, access, and account issues.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Handled customer service issues by providing guidance or escalating for advanced support.
Military - Generator Operator
United States Marine Corps
08.2017 - 07.2021
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Education
High School Diploma -
Apollo High School
Glendale, AZ07-2017
Skills
- Problem resolution
- Critical thinking
- Active listening
- Decision making
- Good work ethic
- Team management
Education and Training
other
Timeline
Wildland Firefighter
Forest Service
05.2025 - 11.2025
Wildland Firefighter
US Forest Service
05.2024 - 01.2025
Landscaper
Solid Block Landscaping
05.2022 - 04.2024
Technical Support Representative
Firman power equipment
08.2021 - 04.2022
Military - Generator Operator
United States Marine Corps
08.2017 - 07.2021
High School Diploma -
Apollo High School