Jorman Perez

Worcester,MA

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

years of professional experience

Certification

Work History

Manager in Training

Aaron's Sales and Lease

Worcester, MA

06.2025 - Current

Set aggressive targets for employees to drive company success and strengthen motivation.
Assisted with onboarding of new employees by providing training and development resources.
Gained knowledge of company policies, protocols and processes.
Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
Maintained organized merchandise displays to promote products and drive sales.
Assisted customers with product selection, enhancing overall shopping experience.
Implemented efficient collection strategies, reducing overdue accounts and streamlining workflow.
Developed and maintained relationships with clients to facilitate timely payments and dispute resolution.

Office Manager

The Salvation Army

Worcester, MA

03.2022 - 06.2025

Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Completed bi-weekly payroll for 14 employees.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Developed and implemented strategic fundraising initiatives to increase community engagement.
Oversaw budget allocation and financial reporting, ensuring compliance with grant requirements.
Collaborated with external organizations on joint initiatives, maximizing impact through shared resources and expertise.
Led team to streamline donation processes, significantly enhancing operational efficiency.
Managed accounts payable and receivable processes to ensure timely payments and accurate record-keeping.
Managed invoices, payments and deposits, maintaining accurate expenditure records.

Assistant Credit Manager

Rent A Center

Lawrence, MA

01.2017 - 02.2019

Established procedures for collection of past due amounts.
Contacted customers to discuss late payments and options for remitting amounts due.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Managed collections process, ensuring timely follow-up on overdue accounts.

Education

Associate of Arts - Business Administration And Management

Daytona State College

Daytona Beach, FL

05.2014

Skills

Office management
Customer service
Payroll processing
Bookkeeping
Staff management
Employee supervision

Operations management
Multitasking and organization
Microsoft office 365
Marketing
Performance evaluations
Budget management