Jormar Velasquez
Aurora,CO
Summary
Accomplished Senior Tire Technician with a proven track record at All Pro Tires, enhancing customer satisfaction and safety through expert tire installation and maintenance. Skilled in machinery operation and customer service, I significantly boosted productivity and efficiency. Demonstrated ability to collaborate effectively, ensuring top-notch service and fostering strong customer loyalty.
Overview
11
11
years of professional experience
Work History
Senior Tire Technician
All Pro Tires
01.2022 - 08.2024
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Collaborated with team members to complete complex repair jobs effectively and efficiently.
- Delivered outstanding service, addressing client concerns promptly and professionally.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Increased efficiency with meticulous organization of tools and equipment in the workspace.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Inspected and maintained equipment to limit operational disruptions.
- Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
- Maximized efficiency by coordinating changing and rotating of tires.
- Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Sourced tires to meet customer quality and budget needs.
- Verified vehicle safety by testing batteries, performing oil changes and inspecting fluid levels.
- Promoted energy conservation by properly inflating tires according to manufacturer specifications.
- Demonstrated commitment to quality control, adhering strictly to company guidelines for tire installation procedures.
- Strengthened customer loyalty, resolving complaints and issues with empathy and professionalism.
Battery Refurnisher
Bustos Batteries
03.2019 - 01.2022
- Maintained a safe working environment by adhering to strict safety guidelines and protocols.
- Collaborated with team members to develop innovative solutions for complex refurbishment challenges.
- Contributed to company growth by providing exceptional customer service, resulting in repeat business and referrals.
- Trained new hires on best practices for refurbishing processes, contributing to overall team success.
- Improved client satisfaction with timely completion of projects, meeting deadlines consistently.
- Implemented quality control measures that resulted in fewer returns or complaints from customers.
- Restored previously discarded products to like-new condition, extending their lifespan and reducing landfill waste.
- Reduced waste by utilizing recycled materials whenever possible during the refurbishment process.
- Supported inventory management by accurately tracking refurbished items and updating records accordingly.
- Updated knowledge of industry trends and technologies, ensuring high-quality workmanship at all times.
- Green initiatives were integrated into refurbishment processes to promote sustainability within the company while maintaining high-quality standards.
Tire Technician
King of Tires Automotive
03.2015 - 03.2019
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Replaced inner tubes and repaired side walls when warranted.
- Evaluated fluid levels, battery functioning, and vehicle leaks.
- Inflated tires to recommended pressure levels for tire and vehicle size.
- Evaluated tire tread depth and air pressure to verify proper tire inflation.
- Assisted customers with selecting correct brand, type and size of tire for vehicle.
- Tested tires for wear, balance and overall condition.
- Utilized specialized tools and equipment to safely remove and install tires.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Assisted team by keeping shop tidy, clean, and free of safety hazards.
Junior Tire Technician
Llantera Chihuahua
08.2013 - 03.2015
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
Education
High School Diploma -
Chaffey High School
Ontario, CA07.2003
Skills
- Tire Installation
- Tire mounting
- Tire balancing
- Wheel Balancing
- Facility Cleaning
- Safety Procedures
- Troubleshooting abilities
- Oil Changes
- Technical knowledge
- Air Compressor Operation
- Torque Wrench Operation
- Vehicle Lifting
- Fluid Checks
- Hydraulic Jack Usage
- Machinery Operation
- Parts Lubrication
- Brake system service
- Mounting expertise
- Pressure monitoring
- Multitasking
- Customer Service
- Excellent Communication
- Wheel Removal
- Active Listening
- Hand and Power Tool Operation
- Heavy Lifting
- Tire Rotations
- Multitasking Abilities
- Tire Sensor Resets
- Valve Stem Replacement
- Issue Resolution
- Preventive Maintenance
- Inventory Maintenance
- Equipment Setup
- Customer Inquiry and Response
Timeline
Senior Tire Technician
All Pro Tires
01.2022 - 08.2024
Battery Refurnisher
Bustos Batteries
03.2019 - 01.2022
Tire Technician
King of Tires Automotive
03.2015 - 03.2019
Junior Tire Technician
Llantera Chihuahua
08.2013 - 03.2015
High School Diploma -
Chaffey High School
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