Jormary Galban
Kissimmee,USA
Summary
Dedicated and customer-focused professional with a strong background in guest services, sales, and hospitality. Highly skilled in handling customer interactions, problem-solving, and creating memorable experiences. Adept at multitasking in fast-paced environments while maintaining a positive and energetic attitude. Passionate about entertainment and guest engagement, with experience in event hosting and interactive performances. Seeking to bring enthusiasm, efficiency, and a welcoming presence to a dynamic customer service role.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Westgate Vacation Villas
Kissimmee, USA
11.2023 - Current
- Greet and assist high volumes of guests, ensuring an exceptional customer experience
- Provide refreshments and personalized support to enhance guest satisfaction
- Manage check-in and check-out procedures efficiently while maintaining a friendly and professional demeanor
- Process payments, handle transactions, and issue receipts and invoices accurately
- Engage guests in conversation to create a welcoming atmosphere and build brand loyalty
- Resolve customer inquiries and concerns with professionalism and efficiency
- Maintain detailed reports on guest feedback to improve service quality
Event Host & Performer (Freelance)
different companies
Orlando & Kissimmee, USA
02.2019 - Current
- Hosted and facilitated entertainment events, including themed parties and interactive guest experiences
- Engaged audiences with energetic performances and storytelling to enhance guest enjoyment
- Assisted in choreography and dance routines for live entertainment shows
- Provided character interactions and immersive experiences to create lasting memories for guests
- Worked closely with event coordinators to ensure smooth operations and high-quality performances
Sales Associate
Anime Fusion
Kissimmee, USA
05.2023 - 11.2023
- Assisted customers in selecting products by explaining features, uses, and promotions
- Managed inventory, restocked merchandise, and ensured displays were visually appealing
- Processed transactions, including cash and credit payments, while maintaining accurate financial records
- Collaborated with team members to achieve and exceed daily sales targets
- Provided training to new employees on sales techniques, customer engagement, and store operations
Retail Sales Associate
Game shop
Kissimmee, FL
11.2022 - 04.2023
- Accepted and completed cash, check and credit card payments.
- Created and presented monthly reports to management on sales performance.
- Executed strategic sales plans to expand customer base and revenue.
- Ticketed, arranged and displayed merchandise to promote sales.
- Upsold additional items based on customer interests and needs.
- Bagged or packaged purchases and wrapped gifts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Stocked shelves with merchandise according to company standards.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Greeted customers upon entering the store and provided assistance.
Server/Cashier Team Lead
Rey tequeno
Orlando, FL
09.2021 - 01.2022
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Served food and beverages to patrons and confirmed complete orders.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
High School Diploma -
Econ River High School
Orlando, FL05.2023
Skills
- Customer Relations & Guest Experience
- Sales & Upselling Techniques
- Payment Processing & Financial Transactions
- Event Hosting & Entertainment Interaction
- Multitasking & Problem-Solving
- Promotional Support & Brand Representation
- Effective Communication & Conflict Resolution
- Concierge & Hospitality Services
- Point-of-sale system
- Phone etiquette
- Teamwork and collaboration
- Upselling strategies
- Retail merchandising expertise
- Performance talent
- Leadership qualities
- Script memorization
- Engaging personality
Languages
- Spanish, Native/Bilingual
- English, Professional Proficiency
Entertainment And Guest Engagement Experience
Event Host & Performer (Freelance), Various Venues, Orlando & Kissimmee, FL, 01/01/22, Present, Hosted and facilitated entertainment events, including themed parties and interactive guest experiences., Engaged audiences with energetic performances and storytelling to enhance guest enjoyment., Assisted in choreography and dance routines for live entertainment shows., Provided character interactions and immersive experiences to create lasting memories for guests., Worked closely with event coordinators to ensure smooth operations and high-quality performances.
Timeline
Guest Service Representative
Westgate Vacation Villas
11.2023 - Current
Sales Associate
Anime Fusion
05.2023 - 11.2023
Retail Sales Associate
Game shop
11.2022 - 04.2023
Server/Cashier Team Lead
Rey tequeno
09.2021 - 01.2022
Event Host & Performer (Freelance)
different companies
02.2019 - Current
High School Diploma -
Econ River High School