Josie Kessler
Findlay,OH
Summary
Level-headed professional with extensive experience helping clients with self-care and day-to-day tasks. Kind and punctual individual assists with decision making and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
4
4
years of professional experience
Work History
Desk Clerk
Bowling Green State University
03.2023 - 08.2024
- Supported staff with clerical assistance for diverse daily routines and special actions.
- Input data into spreadsheets and databases.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Desk Clerk
Bowling Green State University
10.2023 - 05.2024
- Supported staff with clerical assistance for diverse daily routines and special actions.
- Input data into spreadsheets and databases.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Resident Advisor
Bowling Green State University
08.2023 - 05.2024
- Monitored building security by conducting routine rounds throughout the facility.
- Collaborated with residential team to maximize effective and efficient operations.
- Improved community engagement through the organization of social events and activities for residents.
- Coordinated move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Responded to student inquiries and concerns, offering support and guidance.
Server
Cracker Barrel
07.2020 - 04.2023
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
No Degree - Nursing
Bowling Green State University
Bowling Green, OH12.2026
High School Diploma -
Findlay High School
Findlay, OH05.2022
Skills
- Documentation and Recordkeeping
- Care Delivery
- Staff Collaboration
- Meal Preparation
- Light Cleaning
- Supportive Personality
- Relationship Building
- Schedule Management
- Issue Resolution
- Behavioral Intervention Plans
Timeline
Desk Clerk
Bowling Green State University
10.2023 - 05.2024
Resident Advisor
Bowling Green State University
08.2023 - 05.2024
Desk Clerk
Bowling Green State University
03.2023 - 08.2024
Server
Cracker Barrel
07.2020 - 04.2023
No Degree - Nursing
Bowling Green State University
High School Diploma -
Findlay High School