José Chica
Queens,NY
Summary
Professional with experience in high-volume food service environments, adept at ensuring order accuracy and maintaining cleanliness standards. Demonstrated ability to communicate effectively with team members and guests, in both english and spanish, facilitating smooth operations during peak hours. Trained new staff on restaurant procedures, contributing to improved team performance and customer satisfaction. Proven track record of resolving customer inquiries and complaints efficiently while staying true to health and safety protocols.
Overview
3
3
Languages
Work History
Food Runner
Bill's Bar & Burger
New York, New York
02.2026 - 07.2026
- Delivered signature platters and sides with careful precision from kitchen to guest tables at busy well known burger restaurant in the heart of downtown manhattan.
- Delivered food to guests in a timely manner while following safety protocols.
- Verified order accuracy before running trays to dining room and bar seating.
- Checked all dishes before delivering them to ensure quality standards were met.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Communicated with servers and expo staff about ticket changes and table readiness.
- Communicated special requests to servers and kitchen staff
- Responded promptly to customer inquiries and requests for additional items or services.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Sanitized work areas during shift, ensuring cleanliness and safety for staff and guests.
- Assisted in training new staff members on restaurant operations and procedures.
- Removed dishes and glasses from tables for cleaning.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- After every shift, restocked sauces, tableware products, single-use plastics, etc..
- Refreshed condiments, utensils, and table settings during service
- Supported smooth guest service in fast-paced restaurant environment
- Handled food safely following restaurant sanitation standards
- Ensured (remove that)all orders were correct before leaving the kitchen area.
- Restocked bar supplies each night to ensure availability for service staff for both bars of the located within restaurant.
Education
Freedom High School
Orlando, FLSkills
- Bilingual
- Team Player
- Excellent communication skills
- Inventory restocking
- Employee training
- Attention to detail
- Customer resolution
- Health and safety
- Quick learner
- Valid Driver's license
- Employee resolution
- Strong work ethic
- Flexible schedule
- Heavy lifting
- Opening and closing procedures
- Menu memorization
- Customer service
- Team building
- Cleanliness
- Performance improvement
- Relationship building
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Food Runner
Bill's Bar & Burger
02.2026 - 07.2026
Freedom High School