Josalene Holmes
Cedar Hill,TX
Summary
Proficient Operations Specialist with a focus on improving customer satisfaction and operational workflows. Developed skills in process optimization and project coordination within fast-paced operational environment. Known for effective communication and results-driven approach. Seeking to transition into new field where these transferrable skills can drive impactful outcomes.
Overview
2
2
years of professional experience
Work History
Operations Specialist
Champion Heating & Air
Dallas, TX
01.2025 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
Customer Service Cashier
Sam's Club
Dallas, TX
01.2024 - 12.2025
- Processed customer transactions efficiently, ensuring accurate cash handling and adherence to company policies.
- Assisted customers with inquiries, providing product information and resolving issues promptly to enhance satisfaction.
- Maintained cleanliness and organization of checkout area, optimizing workflow and improving customer experience.
- Collaborated with team members to streamline operations, contributing to faster service delivery during peak hours.
Education
Associate of Applied Business - Business
DeVry University
Irving, TX05-2028
Skills
- Written communication
- Task prioritization
- Professionalism
- Business development
- Customer service
- Computer skills
- Microsoft Word
- Billing
- Record keeper
Timeline
Operations Specialist
Champion Heating & Air
01.2025 - Current
Customer Service Cashier
Sam's Club
01.2024 - 12.2025
Associate of Applied Business - Business
DeVry University