Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Interest
Timeline
Generic

Josalene Torres Cook

Minneapolis,MN

Overview

3
3
years of professional experience
1
1
Certification

Work History

Mobile Expert

T-Mobile
12.2023 - Current
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.

Nursing Assistant

St. John Hospital and Medical Center
03.2023 - 11.2023
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Documented care actions by completing records and logs in medical software system.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Mobile Expert

Wireless Vision LLC. T-Mobile
03.2022 - 04.2023
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.

Education

High School Diploma -

Richfield High School
Richfield, MN
06.2021

Skills

    Motivated sales expert with customer service experience, seeking to leverage my performance strategies in customer safety, team development and critical thinking skills

Personal Information

Date of Birth: 03/11/03

Certification

Basic life support certification

Languages

Spanish
Professional Working

Interest

Reading (The Art and Science of Respect by James Prince)

Traveling (Just went to California, next colorado for the first time then back to California)

Painting (Painting has had just a great impact in my life)

Timeline

Mobile Expert

T-Mobile
12.2023 - Current

Nursing Assistant

St. John Hospital and Medical Center
03.2023 - 11.2023

Mobile Expert

Wireless Vision LLC. T-Mobile
03.2022 - 04.2023

High School Diploma -

Richfield High School
Josalene Torres Cook