Josalene Torres Cook
Minneapolis,MN
Overview
3
3
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
12.2023 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Nursing Assistant
St. John Hospital and Medical Center
03.2023 - 11.2023
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Documented care actions by completing records and logs in medical software system.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Mobile Expert
Wireless Vision LLC. T-Mobile
03.2022 - 04.2023
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
Education
High School Diploma -
Richfield High School
Richfield, MN06.2021
Skills
Motivated sales expert with customer service experience, seeking to leverage my performance strategies in customer safety, team development and critical thinking skills
Personal Information
Date of Birth: 03/11/03
Certification
Basic life support certification
Languages
Spanish
Professional Working
Interest
Reading (The Art and Science of Respect by James Prince)
Traveling (Just went to California, next colorado for the first time then back to California)
Painting (Painting has had just a great impact in my life)
Timeline
Mobile Expert
T-Mobile
12.2023 - Current
Nursing Assistant
St. John Hospital and Medical Center
03.2023 - 11.2023
Mobile Expert
Wireless Vision LLC. T-Mobile
03.2022 - 04.2023
High School Diploma -
Richfield High School