JOSALYN BENITEZ
Chicago,IL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain costumer satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Botanic Alternatives
02.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
STORE MANAGER
YOUR HAPPY PLACE LIQUORS
10.2020 - Current
- Responsibilities include marketing, social media, networking, customer service, inventory, sales
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Supervised guests at front counter, answering questions regarding products
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Rotated merchandise and displays to feature new products and promotions
- Managed inventory control, cash control, and store opening and closing procedures
STORE MANAGER
GREEN GROCER
07.2020 - 09.2020
- Developed marketing plan to increase customer outreach and retention, adjusted inventory to maximize sale and revenue, customer service
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Rotated merchandise and displays to feature new products and promotions
- Assisted with hiring, training and mentoring new staff members
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Supervised guests at front counter, answering questions regarding products
- Managed purchasing, sales, marketing and customer account operations efficiently
SALES ASSOCIATE
C-STORE LOCATIONS
08.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
DUAL MSW / MPA PROGRAM -
Aurora University
Aurora, Illinois05.2026
BA IN LIBERAL ARTS & SCIENCES - INTERDEPARTMENTAL STUDIES
University of Iowa
Iowa City, Iowa12.2019
Skills
- Hardworking
- Empathetic
- Professional
- Motivated
- Diligent
- Compassionate
- Outstanding Communication Skills
- Store Merchandising
- Positive and Friendly
- Leadership
- Customer Service Management
- POS Systems
- Time Management
- Accurate Cash Handling
- Multitasking and Organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Store Manager
Botanic Alternatives
02.2021 - Current
STORE MANAGER
YOUR HAPPY PLACE LIQUORS
10.2020 - Current
STORE MANAGER
GREEN GROCER
07.2020 - 09.2020
SALES ASSOCIATE
C-STORE LOCATIONS
08.2019 - 12.2019
DUAL MSW / MPA PROGRAM -
Aurora University
BA IN LIBERAL ARTS & SCIENCES - INTERDEPARTMENTAL STUDIES
University of Iowa
Volunteer Experience
Table To Table
Hot Chocolate Run 5K
Above All Charities
Jesse White Veteran Steak Fry
Adopt-A-Kid
Teens for Jeans
Your Happy Place Liquors
Peterson Park Health Care Center
Berwyn Masonic Lodge
LaGrange Childrens' Home Pig Roast Benefit
Berwyn Life Source Blood Drive
Volunteer Experience
- Berwyn Masonic Lodge, 2007, 2017, Distributed food, fundraising, community outreach
- Table to Table Food Distribution Network, 09/01/17, 12/31/17, Organized events, managed food donations, created advertisements