Pashk Duhanaj
Mesa,AZ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking management opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Store Manager
Goodyear Auto Service Center
Gilbert, AZ
11.2023 - Current
- Turned a non-profitable store into a profitable store by implementing training on advanced vehicle inspections.
- Made the top ten in sales and service out of 450 stores.
- Trained associates on what gross margin is, and why it is important in order to stay profitable
- Growth of $250k in just 8 months vs prior year.
- Awarded the highest PM$ month in and month out.
- Managed the day-to-day operations of the store, including customer service, inventory management, and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels, and employee performance metrics.
- Resolved customer complaints in a timely manner, and addressed any issues that may arise during store hours.
- Maintained moral, and positive work environments amongst all employees to contribute to productivity and job satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Coordinated with vendors to secure product availability at competitive prices.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled daily cash management reports and making daily bank deposits.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Provided estimates of repair costs to customers and discussed options with them.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Educated customers about preventative maintenance programs available at Goodyear.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
- Upsold additional products such as extended warranties, oil changes, 3-year tire alignment.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Recommended additional, useful services to customers to increase overall sales.
Manager
Luigi's Cleaning Service & Renovations
Maricopa, AZ
02.2021 - 10.2023
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained clean and hazard-free work areas to achieve operational safety and regulatory compliance.
- Consulted customers to explain suggested repairs and gain approval before beginning work.
Producer Agent
American Income Life
Troy, MI
10.2018 - 03.2020
- Life insurance sales, inbound and outbound calls, lead management
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
Head Chef
Ken's Cozy Cafe
Shelby Township, MI
01.2015 - 10.2019
- Manage and run kitchen
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ordered supplies as needed for the kitchen.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of ingredients before use in order to ensure freshness.
- Monitored stock levels of food items and ordered more when necessary.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Education
High School Diploma -
Utica High School
Utica, MISkills
- Attention to Detail
- Sales
- Hardworking
- Computer Skills
- Analytical and Critical Thinking
- Excellent Communication
- Competitive
- Problem Solving
- Leadership
- Self-Motivated
- Planning and Coordination
Languages
- English
Timeline
Store Manager
Goodyear Auto Service Center
11.2023 - Current
Manager
Luigi's Cleaning Service & Renovations
02.2021 - 10.2023
Producer Agent
American Income Life
10.2018 - 03.2020
Head Chef
Ken's Cozy Cafe
01.2015 - 10.2019
High School Diploma -
Utica High School
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