Josalyn Santiago
Kissimmee
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Server/Bartender
MDC Tavern
Huntington
10.2018 - 07.2025
- Attended regular training sessions to stay updated on new products or trends
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Provided excellent customer service during busy dining hours.
- Managed food and beverage orders accurately for multiple tables.
Wait Staff Member
Applebee's
Brentwood
09.2014 - 09.2017
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Processed payments accurately using cash registers or point-of-sale systems.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Provided excellent customer service to enhance dining experiences.
- Maintained cleanliness and organization of dining area and tables.
Education
Some College (No Degree) - Google IT Support
Coursera
Brentwood, NYSkills
- Customer service
- Cash handling
- Liquor, wine, and food service
- Multitasking and organization
Timeline
Server/Bartender
MDC Tavern
10.2018 - 07.2025
Wait Staff Member
Applebee's
09.2014 - 09.2017
Some College (No Degree) - Google IT Support
Coursera