Josalyn Vanzant
Las Vegas,NV
Summary
Seasoned Store Manager specializing in Customer service. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Merchandise Associate
Tj Maxx Dept Store
02.2021 - Current
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Performed inventory control, such as counting and stocking merchandise.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Checked packages and merchandise for damage and notified vendors.
- Changed sales floor signs to show current pricing and support product promotions.
Seasonal Store Manager
Spirit Halloween LLC
07.2018 - 11.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed up to 45 employees at once
- Managed store organization, maintenance and purchasing functions.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed routine store inventories.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Performed nightly store and team performance audits.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Store Manager
Spencer's Gifts
07.2015 - 07.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed up to 25 employees at once
Education
High School Diploma -
Bonanza High School
Las Vegas, NV05.2008
Skills
- Customer Satisfaction
- Reliability and punctuality
- Critical Thinking
- Workload Delegation
- Customer inquiries
- File Management
- Efficiency Improvement
- Time Management
- Customer Complaint Resolution
- Cash Handling Accuracy
- Cash Register Operation
- Customer Service
- Inventory Control Procedures
- Guest Services
Timeline
Merchandise Associate
Tj Maxx Dept Store
02.2021 - Current
Seasonal Store Manager
Spirit Halloween LLC
07.2018 - 11.2023
Store Manager
Spencer's Gifts
07.2015 - 07.2018
High School Diploma -
Bonanza High School