Josalynn Perez
Kissimmee,FL
Summary
Event operations and hospitality professional with a focus on managing complex logistics and enhancing guest experiences. Skilled in overseeing event execution and fostering strong client relationships, ensuring successful conventions and trade shows.
Overview
8
8
years of professional experience
Work History
Event Manager
Edlen Electrical Exhibition Services
02.2023 - Current
- Managed complex utility requirements, prepared estimates, processed orders, obtained approvals, and oversaw event execution from planning through completion.
- Coordinated with production teams, contractors, exhibitors, and venue leadership to streamline event operations.
- Support major events hosted at Hilton Orlando and Hyatt Regency Orlando while maintaining exceptional client satisfaction and operational excellence.
- Assisted clients, exhibitors, venue staff, and production teams to ensure seamless electrical support for conventions, trade shows, and special events.
Guest Experience Coordinator
Meliá Orlando Celebration
01.2022 - 02.2023
- Designed guest experience programs to enhance visitor satisfaction and engagement.
- Managed guest feedback channels to address concerns and improve services offered.
- Coordinated staff training sessions on customer service best practices and standards.
- Supervised hotel staff, resolved guest concerns and billing disputes, trained team members, managed reservations, and handled guest communications to support daily operations and enhance guest experiences.
Hotel Sourcing Specialist
Marriott
Kissimmee, Florida
01.2019 - 01.2022
- Led hotel sourcing initiatives, RFP processes, venue selection, and hotel partnerships for meetings and events, fostering strong relationships with hospitality partners to enhance collaboration.
- Negotiated contracts to secure favorable terms and conditions.
- Analyzed market trends to identify potential sourcing opportunities.
- Managed supplier relationships to ensure timely delivery of materials.
Reservation Agent
Marriott
Kissimmee, Florida
01.2018 - 01.2020
- Managed customer reservations using advanced booking systems.
- Coordinated with hotels to secure accommodations for guests.
- Provided exceptional service to clients over phone and email.
- Facilitated reservations and provided account management, usage inquiries, and customer service support to owners.
Education
Bachelor's Degree - Hospitality Management
University of Central Florida
01-2028
Associate Degree -
Valencia College
01-2021
Skills
- Event Management
- Trade Show Operations
- Convention Services
- Event Logistics
- Production Coordination
- Vendor Relations
- Client Relationship Management
- Hospitality Operations
- Team Leadership
- Staff Training
- Problem Resolution
- Customer Service
Volunteer Experience
- Aspire Health Partners, 01/01/23, Present
- Give Kids The World Village, 01/01/19, 12/31/22
Timeline
Event Manager
Edlen Electrical Exhibition Services
02.2023 - Current
Guest Experience Coordinator
Meliá Orlando Celebration
01.2022 - 02.2023
Hotel Sourcing Specialist
Marriott
01.2019 - 01.2022
Reservation Agent
Marriott
01.2018 - 01.2020
Bachelor's Degree - Hospitality Management
University of Central Florida
Associate Degree -
Valencia College