Summary
Overview
Work History
Education
Skills
Timeline
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Josan Badillo

Oceanside,CA

Summary

Driven professional with extensive experience at Hoehn Motors, excelling in dealer trade and warranty administration. Demonstrated expertise in data entry and document management, coupled with exceptional problem-solving abilities. Achieved streamlined warranty processes, enhancing efficiency and customer service.

Overview

22
22
years of professional experience

Work History

Dealer Trade Clerk, Extended Warranty, Acct. Clerk

Hoehn Motors
02.2022 - Current
  • Process Dealer Trades
  • Accounts Receivables for Honda & Jaguar Land Rover
  • Remit and Cancel Third Party warranty
  • Refund Customers for Service Contracts Cancellations
  • Support Accounts Receivables Functions by generating invoices and tracking payments received
  • Assist with month-end closing procedures, including journal entries and account reconciliations
  • Provide clerical support to management

Warranty Administrator

Hoehn Motors
04.2002 - 09.2020
  • Book Warranty Claims
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion,
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Maintained detailed service and customer records.
  • Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
  • Streamlined the warranty process for increased efficiency and faster claim resolutions.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.

Education

High School Diploma -

Sweetwater High School
National City, CA

Skills

  • Data entry proficiency
  • Accounts Receivable
  • Invoice Processing
  • Document Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Customer Service

Timeline

Dealer Trade Clerk, Extended Warranty, Acct. Clerk

Hoehn Motors
02.2022 - Current

Warranty Administrator

Hoehn Motors
04.2002 - 09.2020

High School Diploma -

Sweetwater High School

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Josan Badillo