Shandrick Kinsey
Certified Electronic Health Record Specialist
Dubberly,La
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Skilled and trained in working with a variety of computer systems and programs, office modernization and data organization for enhanced productivity. Eager to learn more and apply these skills to increase job productivity.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
Work History
Medical Data Entry Clerk/Billing Clerk
Insight Billing Corporation
Shreveport, LA
11.2019 - 04.2020
- Maintained database by entering new and updated customer and account information.
- Prepared source data for computer entry by compiling and sorting information.
- Processed customer and account source documents by reviewing data for deficiencies.
- Resolved deficiencies by using standard procedures or returning incomplete documents to team leader for resolution.
- Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
- Maintained data entry requirements by following data program techniques and procedures.
- Verified entered customer and account data by reviewing, correcting, deleting, or reentering data.
- Combined data from both systems when account information was incomplete.
- Purged files to eliminate duplication of data.
- Tested customer and account system changes and upgrades by inputting new data.
- Secured information by completing data base backups.
- Maintained operations by following policies and procedures and reporting needed changes.
- Maintained customer confidence and protected operations by keeping information confidential.
- Received and processed credit card payments.
- Kept optimal quality levels to prevent critical errors and support team performance targets
- Scanned documents and saved in database to keep records of essential organizational information
- Corrected data entry errors to prevent later issues such as duplication or data degradation
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Accurately handled data entry for 120 patients daily into company-based software
General Clerk/Customer Service Representative
General Dynamics
Bossier City, LA
01.2015 - 04.2019
- Answered incoming phone calls on behalf of client, provide accurate and appropriate information to callers.
- Placed outbound customer service or customer satisfaction calls, as required by client.
- Correctly completed call guides; gather and verify all required information.
- Attended telephone skills and program information training sessions, demonstrated mastery of subject matter within specified timeframes.
- Upon completion of 30 days’ employment, demonstrated mastery of documented advanced telephone customer service skills.
- Upon completion of 60 days’ employment, demonstrated mastery of documented advanced telephone customer service skills.
- Closely adhered to contact center scheduling, ensuring adequate telephone coverage during contact center hours of operations.
- Exhibited professional and positive behavior towards project and co-workers.
- Performed clerical or administrative duties as assigned.
- Worked with fax machines, computer software, and telephone technology.
- Ability to follow oral and written directions.
- Assisted customers with completing their Federal Cash Transaction Reports (FFR Reports) to report what was spent of their grant awards.
- Assisted customers with resetting their passwords and completing new user access forms.
- Systems used: Service Now and Payment Management System (PMS).
- Ticket documentation.
- Troubleshooted technical issues.
Education
Master of Science - Information Technology, Healthcare Informatics
Southern New Hampshire University
Manchester, NH 04.2016 - 10.2020
Bachelor of Science - Computer Information Systems, Management
Grambling State University
Grambling, LA 06.2009 - 12.2013
Skills
Maintains confidentiality
Word processing
Computer Skills
Excellent Communication
Written Communication
Critical Thinking
Attention to Detail
Organization and Time Management
MS Office
Medical Terminology
Practice Management System
Customer Service
Sorting and labeling
Medical data entry
Data entry proficiency
10-Key data entry
Certification
Certificate of Completion in Certified Electronic Health Record Specialist + Medical Terminology
Timeline
CEHRS - Certified Electronic Health Record Specialist
12-2021
Certificate of Completion in Certified Electronic Health Record Specialist + Medical Terminology
05-2021
Medical Data Entry Clerk/Billing Clerk
Insight Billing Corporation
11.2019 - 04.2020
Master of Science - Information Technology, Healthcare Informatics
Southern New Hampshire University
04.2016 - 10.2020
General Clerk/Customer Service Representative
General Dynamics
01.2015 - 04.2019
Bachelor of Science - Computer Information Systems, Management
Grambling State University
06.2009 - 12.2013