Josceline Sandoval

Cowgirl BBQ

06.2023 - 07.2024

Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Answered customer questions about hours, seating, and menu information.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
Reported problematic guests to management to foster safe and pleasant environment.

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Summary