Joscelyn Juncaj
Utica,MI
Summary
Regional Manager with 9+ years of expertise in property management, adept at leading cross-functional teams and enhancing operational efficiency. Demonstrated success in boosting occupancy rates and resident satisfaction through strategic planning and innovative training programs. Committed to leading a positive workplace culture and driving growth through collaborative leadership and market analysis.
Overview
9
9
years of professional experience
Work History
Regional Manager
LR Management
Troy, MI
01.2023 - Current
- Overseeing 4 Corners Lakeside, Glengarry, Park on Canal, Bloomfield Square and Cove on 13 apartments
- All sites restructured and organized after transitioning management companies and ongoing renovation projects
- Overseeing 30 employees from operations, leasing, maintenance, custodial departments and corporate housing
- Created and executed full digital training guide for all departments
- Yardi Voyager & CRM
- Oversee overall appearance of sites and negotiate with vendors for any projects/repairs
- Responsible for managing & ensuring accountability with daily tasks such as but not limited to: file reviews, delinquency calls, updated court sheets, renewals, ground keeping, budget expenses, marketing platforms and websites up to date/promos
- Planning quarterly team outings for overall staff performance and morale.
- Setting team bonus structures
- Cultivated a positive workplace environment, mentoring team members and encouraging professional development to boost retention/leasing rates
- Chamber of Commerce member
- Implemented performance metrics that tracked team productivity, resulting in noticeable improvements in operational efficiency
- Responsible for meeting with ownership as well as bank lenders
- Created all digital marketing for social media platforms for each site
- Host team outings and facilitate awards
Senior Property Manager
LR Management
Rochester Hills, MI
01.2022 - 01.2023
Sales Manager
City Club Apartments
Troy, MI
01.2020 - 01.2022
Leasing Specialist
KMG Prestige
Utica, MI
01.2017 - 05.2020
- Used MRI Software & ILL prospect pipeline
- Conducted property tours
- Product knowledge
- Responsible for assisting with all marketing strategies
- Completed verifications, screening and lease documents
- Improved resident engagement through planning and executing resident events
- Promoted to oversee and lease properties including: Encore Townhomes in Utica, Encore at Manchester in Nova, Deerhill Villas in Clarkston, Ashby Preserves in Harrison Township.
- Performed lease up for Regents Club of Troy & CBD high rise in Downtown Detroit
- Led sales team, achieving conversion ratios from 73% to 91%
- Conducted prospect tours and managed prospect pipeline
- Responsible for marketing strategies
- Responsible for company outreach and B2B potential partnerships
- Responsible for training sales department and leading ownership progress calls
- Product knowledge and resident satisfaction, hosting resident events with sponsors
- Constructing all prospect and move in files along with performing bi-weekly audits
- Facilitated company training workshops
- Received second quarter team leadership award
- Promoted to Sales Manager within 6 months of starting in 2020
- Recognized for strong analytical skills
- Managed Rochester Club - 300+ units, starting at 80% occupied, in 7 months increased to 94% occupied
- Managed Park on Canal - 400+ units, starting 83% occupied, increased to 93% occupied and 95% collected in receivable's
- Restructured and organized during both sites undergoing management transition and renovations
- Managed departments including: operations, leasing, maintenance and marketing
- Enhanced resident satisfaction by hosting 2 resident events monthly while involving the community
- Member on the Chamber of Commerce
- Implemented cost-saving measures, achieving measurable improvements in budget efficiency.
- Hosted weekly team think tanks for creative way to increase applications & resident retention
- Resolved tenant issues promptly, improving retention and maintaining property standards.
- Completed monthly comp study analysis
- Weekly ownership calls and meetings
- Maintained 80% renewal retention rate
- Developed employees on my team from leasing to manager roles
Education
Hospitality Administration & Business Management -
Penn foster college
Business Marketing -
Capella
NCI Real Estate -
Skills
- Problem Solving
- Very detail oriented
- Team Leadership
- Event Planning
- Market Analysis
- Training Development
- Customer Relationship
- Sales Strategy
- Property Management
- Organization
Timeline
Regional Manager
LR Management
01.2023 - Current
Senior Property Manager
LR Management
01.2022 - 01.2023
Sales Manager
City Club Apartments
01.2020 - 01.2022
Leasing Specialist
KMG Prestige
01.2017 - 05.2020
Hospitality Administration & Business Management -
Penn foster college
Business Marketing -
Capella