Joscelyn Gutierrez Carsten
Moses Lake,WA
Summary
Motivated and dependable customer service professional with 4+ years of experience in fast-paced restaurant and retail environments. Strong background in guest service, cash handling, and efficient multitasking. Known for maintaining a positive attitude, supporting team members, and delivering consistent, high-quality service. Quick learner with a strong work ethic and a commitment to creating welcoming guest experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
09.2024 - 10.2025
- Prepare handcrafted beverages quickly and accurately while following quality and safety standards.
- Create a welcoming environment by engaging with customers and resolving needs promptly.
- Operate POS systems, manage cash transactions, and maintain a clean, organized workspace.
Cashier / Hostess / Runner
Sumo Japanese Steakhouse & Sushi Bar
05.2024 - 09.2024
- Answer phones, process takeout orders, and handle cash and credit payments.
- Greet and seat guests professionally while managing wait times.
- Deliver food orders, assist servers, and support cleaning and restocking tasks.
Hostess
Paradise Bar & Grill
09.2023 - 02.2024
- Welcomed and seated guests while ensuring smooth front-of-house flow.
- Assisted servers by bussing tables and delivering food during busy hours.
Cashier / Team Leader
Little Caesars Pizza
07.2021 - 08.2023
- Supervised daily operations, trained new employees, and managed closing procedures.
- Handled cash deposits, phone orders, and customer concerns.
- Maintained food quality, cleanliness, and safety standards.
Hostess
Denny’s
05.2021 - 08.2021
- Greeted and seated guests, answered phones, and processed payments.
- Supported servers to maintain fast table turnover during peak hours.
Education
High School Diploma -
Moses Lake High School
Moses Lake, WA06.2023
Skills
- Effective communication skills
- Cash Handling & POS Systems
- Safety in food handling
- Proficient multitasking abilities
- Teamwork & Leadership
- Upselling & Guest Experience
- Inventory & Store Organization
- Time management
- Friendly and outgoing
- Adaptive and creative
Certification
- Food Handler Certification — Valid through May 2026
- Valid Driver’s License
Timeline
Barista
Starbucks
09.2024 - 10.2025
Cashier / Hostess / Runner
Sumo Japanese Steakhouse & Sushi Bar
05.2024 - 09.2024
Hostess
Paradise Bar & Grill
09.2023 - 02.2024
Cashier / Team Leader
Little Caesars Pizza
07.2021 - 08.2023
Hostess
Denny’s
05.2021 - 08.2021
High School Diploma -
Moses Lake High School