Jose Abreu
Haines City
Summary
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
16
16
years of professional experience
Work History
Guest Service Representative
Hyatt House Orlando Airport
Orlando
08.2025 - Current
- Managed booking systems and handled reservations efficiently, ensuring accuracy and attention to detail
- Delivered exceptional customer service by promptly addressing guest inquiries and resolving issues to enhance overall satisfaction
- Collaborated with team members to create a welcoming environment, contributing to a positive guest experience
Automotive Mechanic/Engine Builder
MPowerhouse
Mount Vernon
11.2020 - 07.2025
- Build engines
- Replace transmissions
- Standard maintenance
- Performance installs
Doorman/Porter
363 Bond Street
Brooklyn
06.2017 - 11.2020
- Process and screen all persons requesting access
- Greet guests in a cheerful welcoming manner
- Answer questions and assist guests with reasonable requests
- Assist owners and their guests with large items
- Receive and process incoming and outgoing laundry, shipments and mail/packages
Doorman/Porter
International Plaza
New York
06.2013 - 05.2017
- Achieved maximum security by ensuring that irrelevant people do not enter residential premises
- Greet guests as they enter into hotel
- Verify and record personal information if required
- Assist guests by handling luggage
- Assist valets when needed
Doorman/Porter
The Clifton House
New York
01.2015 - 01.2016
- Delivered messages and packages to appropriate departments/persons
- Notified guests of the delivery of automobiles and the arrival of visitors
- Ensured the building’s security and safety
- Answered phones when needed
Sales Associate
Stratford Square Macys
Bloomingdale
02.2013 - 06.2013
- Assisted customers with product selection and purchasing decisions.
- Maintained store appearance by organizing merchandise and displays.
- Processed transactions accurately using point-of-sale systems.
Porter
Columbia Grammar and Preparatory School
New York
09.2012 - 10.2012
- Delivered messages and packages to appropriate departments/persons
- Sweep and mop floors using the required chemicals
- Clean bathrooms and replenish supplies
- Empty waste receptacles and dispose trash
Customer Service Cashier
M. Frias Autoparts
New York
09.2009 - 11.2011
- Responsible for accepting payments from customers, and giving change and receipts
- Recommended items for customers to use on their vehicles
- Ensured store security and safety
- Answered phones when needed
Education
New Design Highschool
New York, NYSkills
- Booking system operation
- Customer inquiry resolution
- Attention to detail
- Team collaboration
- Service standards compliance
- Conflict resolution
- Communication skills
- Problem solving
- Time management
- Active listening
- Adaptability to change
- Positive attitude
Timeline
Guest Service Representative
Hyatt House Orlando Airport
08.2025 - Current
Automotive Mechanic/Engine Builder
MPowerhouse
11.2020 - 07.2025
Doorman/Porter
363 Bond Street
06.2017 - 11.2020
Doorman/Porter
The Clifton House
01.2015 - 01.2016
Doorman/Porter
International Plaza
06.2013 - 05.2017
Sales Associate
Stratford Square Macys
02.2013 - 06.2013
Porter
Columbia Grammar and Preparatory School
09.2012 - 10.2012
Customer Service Cashier
M. Frias Autoparts
09.2009 - 11.2011
New Design Highschool