Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jose Acosta

Rogers,MN

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

29
29
years of professional experience

Work History

Assistant Shift Pit Manager

Canterbury Park Casino
Shakopee, MN
04.2023 - Current
  • Maintained compliance with established policies and procedures through close monitoring of gaming operations.
  • Ensured proper maintenance of equipment used in gaming operations, including tables, chips, cards.
  • Achieved efficient and fair resolution of conflicts involving players or employees.
  • Worked closely with the management team to formulate creative approaches, leading to enhanced revenue generation through table games.
  • Maintained vigilance while overseeing dealer operations and monitoring player involvement at the gaming tables.
  • Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
  • Created an atmosphere conducive to high levels of customer satisfaction through excellent service standards.
  • Conducted audits of shift paperwork and chip inventories on a regular basis.
  • Scheduled adequate coverage during peak periods to manage staffing needs.

High Limit Asian Games Floor Supervisor

San Manuel Indian Casino
San Bernardino, CA
04.1995 - 11.2022
  • Monitored and maintained table games operations to ensure accuracy, fairness, and compliance with established standards
  • Maintained accurate records of shift activities, transactions and incidents.
  • Ensured compliance with all applicable gaming regulations and policies.
  • Performed daily bankroll reconciliations at the end of each shift.
  • Resolved conflicts between players or dealers in a professional manner.
  • Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
  • Observed tables closely to spot errors and irregularities.
  • Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.

Education

High School Diploma -

Pacific High School
San Bernardino, CA
06-1993

Skills

  • Decision-making capabilities
  • Policy Enforcement
  • Gaming compliance
  • Excellent Communication
  • Attention to Detail
  • Strong leadership
  • Customer Service
  • Decision-Making
  • Analytical Thinking
  • Employee Coaching and Mentoring
  • Problem-solving abilities
  • Adaptability and Flexibility
  • Reliability
  • Professionalism
  • Time Management
  • Analytical Skills

References

References available upon request.

Timeline

Assistant Shift Pit Manager

Canterbury Park Casino
04.2023 - Current

High Limit Asian Games Floor Supervisor

San Manuel Indian Casino
04.1995 - 11.2022

High School Diploma -

Pacific High School

Similar Profiles

CREATE PROFILE
Jose Acosta