Jose Acosta Ortega

I received Case Decision on SNAP/CCAP on 10/10/2024.

I received Case Decision on MAGI on 11/08/2024.

Ability to interview clients for Basic Public Assistance programs.

Ability to process SNAP, Child Care, and Medical Applications.

Gathers. completes and reviews required documentation needed.

Participates in formal and on the job training and observing other staff.

Ability to identify resources and appropriate referrals.

Ability to operate computer terminals and personal computers, prepares and maintains case records.

Ability to enter case information into the computer.

Ability to complete and reviews required documentation needed.

Experience working with the public.

• Promoted cultural awareness among healthcare staff, fostering an inclusive environment for all patients regardless of language background.
• Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
• Collaborated closely with nursing staff to provide essential information about patient conditions, ensuring proper care delivery.
• Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients.
• Coordinated with case managers to ensure smooth transitions between facilities for Spanish-speaking patients receiving ongoing care.
• Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
• Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.

• Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
• Processed payments, entering sales in register for prompt customer service.
• Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
• Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
• Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.

• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
• Maintained clean and safe environment to promote patient safety and comfort.
• Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.

• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
• Reduced stress for patients and families through effective communication and empathetic support.

• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
• Promoted financial products by maintaining excellent service offering knowledge.
• Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
• Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.

• Promoted cultural awareness among healthcare staff, fostering an inclusive environment for all patients regardless of language background.
• Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
• Collaborated closely with nursing staff to provide essential information about patient conditions, ensuring proper care delivery.
• Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
• Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients.
• Coordinated with case managers to ensure smooth transitions between facilities for Spanish-speaking patients receiving ongoing care.
• Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.

• Coordinated training sessions on various topics, equipping staff with essential tools for personal growth and development.
• Provided crisis management support during critical incidents, offering guidance and resources to affected staff members.
• Managed caseloads for optimal efficiency, ensuring timely and accurate delivery of assistance services.
• Collaborated with HR teams to develop comprehensive wellness initiatives, promoting a healthy work-life balance.