Experienced with customer/client satisfaction and relationship management. Utilizes strategic planning and communication to drive success initiatives. Track record of enhancing client engagement and fostering long-term partnerships.
Overview
9
9
years of professional experience
Work History
Area Success Manager
Happy Dad Hard Seltzer & Tea
04.2023 - 03.2025
Measured and tracked product sales, accounts, and distribution through the use of VIP Karma and iDIG reports to ensure growth and progress to the company goals.
Built and maintained close relationships with RNDC and Specs on-premise and off-premise personnel scheduling work-with's and meetings every month.
Planned and attended events, samplings and trainings of our product at on and off premise accounts and festivals.
Sales Consultant
Southern Glazers Wine and Spirits
06.2021 - 04.2023
Manage a $4.6M yearly revenue territory independently in North San Antonio consisting of 4 accounts across 2 chains
Achieve monthly distribution to execute chain programming goals by servicing accounts, pitching mass displays and new items, and developing and maintaining a relationship with buyers
Analyze data and insights on sales force to increase sales revenue vs last years to grow customers business
Student Caller
Association of Former Students at Texas A&M
05.2019 - 09.2019
Raised thousands of dollars through donations from former students to provide scholarships, and resources to students at Texas A&M
Handled 50+ former student interactions daily providing them with detailed, personalized, friendly and polite service to ensure retention and new wins
Trained new hires with the companies customer service etiquette, service script and data entry practices
Auto Electrician
Ivanes Auto Electric
05.2016 - 08.2018
Identified and repaired electric faults on auto electric parts for an average of 100+ units monthly
communicated with customers and management to explain the nature of repairs and possible options
Maintained excellent customer relations and developed customer trust by exceeding job expectations
Salesperson
Cole’s Antique Village & Market
12.2015 - 05.2016
Attended customer needs to increase likelihood of repeated business
Responded to customer questions and request in a prompt and efficient manner
Education
Bachelor of Science - Business Administration
Texas A&M University
College Station, TX
05-2021
Skills
Salesforce
VIP/Karma
iDiG
Microsoft Office
TABC
Client service optimization
Networking
Schedule management
Sales proficiency
Sales management
Revenue growth
Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Area Success Manager
Happy Dad Hard Seltzer & Tea
04.2023 - 03.2025
Sales Consultant
Southern Glazers Wine and Spirits
06.2021 - 04.2023
Student Caller
Association of Former Students at Texas A&M
05.2019 - 09.2019
Auto Electrician
Ivanes Auto Electric
05.2016 - 08.2018
Salesperson
Cole’s Antique Village & Market
12.2015 - 05.2016
Bachelor of Science - Business Administration
Texas A&M University
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Bradley JacobsBradley Jacobs
Area Sales Manager at Happy Dad Hard Seltzer LLCArea Sales Manager at Happy Dad Hard Seltzer LLC