Jose Aldava Jr.
Joliet,IL
Summary
Dependable worker in successfully providing fast, high-quality customer service to guests in restaurant and retail setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, coworkers and management.
Overview
9
9
years of professional experience
Work History
Sales Associate
Shoe Carnival
09.2015 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Valet Attendant
Hollywood Casino Aurora
07.2018 - 02.2020
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Developed rapport with regular clientele through personalized service tailored towards individual preferences.
Warehouse Worker
Amazon
10.2020 - 04.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Server
Buca Di Beppo
04.2021 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Joliet West High School
Joliet, IL05.2016
Bachelor of Computer Science - Computer And Information Sciences
Joliet Junior College
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Event Setup and Breakdown
Timeline
Server
Buca Di Beppo
04.2021 - 07.2024
Warehouse Worker
Amazon
10.2020 - 04.2021
Valet Attendant
Hollywood Casino Aurora
07.2018 - 02.2020
Sales Associate
Shoe Carnival
09.2015 - 07.2018
High School Diploma -
Joliet West High School
Bachelor of Computer Science - Computer And Information Sciences
Joliet Junior College