Jose Aleman-Rivera

• Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
• Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention.
• Managed financials by maintaining detailed logs of sales transactions, expenses, and profits.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Expanded client base by actively prospecting for new business opportunities and generating referrals.
• Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.

• Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
• Moved furniture and boxes using utility dolly and truck ramp.
• Loaded and unloaded trucks with customer possessions or merchandise weighing a lot! Sometimes we would load both trucks all the way to the back if we had to.
• worked in ALL weather conditions, including a hurricane in Pensacola.

.

• Built positive customer rapport for courteous, friendly and professional service.
• Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
• Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.