Jose Alicea
South Lake Tahoe,CA
Summary
Business-minded, bilingual professional tackling any job task with enthusiasm and precision. Determined hospitality professional delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
11
11
years of professional experience
Work History
Restaurant Food Server
Chambers Landing
Tahoma, CA
06.2023 - Current
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Airbnb Owner Operator/ Host
Self Employed
Rincon, PR,
12.2019 - Current
- Oversee daily operations of rental management team and business, including RE development and construction.
- Developed strategic plans to increase profitability and efficiency.
- Oversee budgeting and financial decisions.
- Maintained relationships with clients by providing superior customer service.
- Reviewed legal documents related to business operations.
Lead Food Server
Camp Richardson Resort -Beacon
South Lake Tahoe, CA
05.2014 - 03.2023
- Greeted guests, explained menu items and specials, took orders, and answered questions about menu items.
- Provided excellent customer service to all patrons in a timely manner.
- Ensured that the dining areas were well maintained and clean at all times.
- Trained new staff members on proper serving techniques, customer service practices, and safety protocols.
- Managed inventory levels of supplies; ordered additional supplies.
- Processed payments using POS systems accurately and efficiently.
Education
High School Diploma -
Southbridge High School
Southbridge, MA05.1998
Skills
- Payment Processing
- Guest Services
- Operational Efficiency
- Food and Beverage Operations
- Staff Training
Timeline
Restaurant Food Server
Chambers Landing
06.2023 - Current
Airbnb Owner Operator/ Host
Self Employed
12.2019 - Current
Lead Food Server
Camp Richardson Resort -Beacon
05.2014 - 03.2023
High School Diploma -
Southbridge High School