Jose Alicea
South Lake Tahoe,CA
Summary
Business-minded, bilingual professional tackling any job task with gusto and precision. Determined hospitality professional delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
12
12
years of professional experience
Work History
Airbnb Host/owner Operator
Self Employed
Rincon, PR, PR
12.2019 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Reviewed legal documents related to business operations.
Lead Food Server
Camp Richardson Resort -Beacon
South Lake Tahoe, CA
05.2014 - Current
- Greeted guests, explained menu items and specials, took orders, and answered questions about menu items.
- Provided excellent customer service to all patrons in a timely manner.
- Ensured that the dining areas were well maintained and clean at all times.
- Trained new staff members on proper serving techniques, customer service practices, and safety protocols.
- Managed inventory levels of supplies; ordered additional supplies when necessary.
- Processed payments using POS systems accurately and efficiently.
Restaurant Food Server
Fire and Ice Grill
South Lake Tahoe, CA
06.2018 - 06.2022
- Took orders for food and beverages, accurately recorded them, and relayed to kitchen staff.
- Suggested menu items to customers based on their preferences.
- Processed payments for meals using cash registers or point-of-sale systems.
Education
High School Diploma -
Southbridge High School
Southbridge, MA05.1998
Skills
- Payment Processing
- Guest Services
- Operational Efficiency
- Food and Beverage Operations
- Staff Training
Timeline
Airbnb Host/owner Operator
Self Employed
12.2019 - Current
Restaurant Food Server
Fire and Ice Grill
06.2018 - 06.2022
Lead Food Server
Camp Richardson Resort -Beacon
05.2014 - Current
High School Diploma -
Southbridge High School