Jose Aponte
Jacksonville,FL
Summary
- Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Seasoned AutoGlass Installation tech in the industry for the last 9 year's working my way up from a mobile pro technician to a brick and mortar location, Outgrowing that location with in two years helping the store grow into a bigger facility, Starting with 4 technicians to now having 16 technicians , ASM and Customer Advocate . In the process mentoring new hires , Building Schedule maintaining store KPI's while meeting and exceeding the Company goals as well as implementing new Company processes, policies and best practices.
Overview
15
15
years of professional experience
Work History
Store Manager of Operations
Safelite AutoGlass
03.2016 - Current
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Oversaw the implementation of new solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Bulk Order Filler
Walmart
12.2014 - 02.2016
- Pulled warehouse items from shelves based on number, size, color, quantity and quality requirements.
- Operated forklifts, standup electric pallet jacks and manual pallet jacks.
- Minimized damages during shipment preparation through careful handling of products when arranging pallets.
- Upheld quality standards throughout the entire fulfillment process from item selection to final packaging inspection.
- Contributed to a positive workplace culture by providing support and assistance to fellow team members as needed.
- Operated scanners to pick proper orders.
- Pulled orders quickly to maintain demanding productivity goals.
Warehouse Manager
The Fields Company Inc
10.2009 - 09.2014
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Education
High School Diploma -
Hyde Park High School
Hyde Park, MASkills
- Employee Training
- Recruitment and hiring
- Employee Scheduling
- Inventory Control
- Performance Reviews
- Team Leadership
- Work Planning and Prioritization
- Team leadership and coaching
- Customer Service
- Problem-Solving
- Store operations
- Training and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Store Manager of Operations
Safelite AutoGlass
03.2016 - Current
Bulk Order Filler
Walmart
12.2014 - 02.2016
Warehouse Manager
The Fields Company Inc
10.2009 - 09.2014
High School Diploma -
Hyde Park High School
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