Summary
Overview
Work History
Education
Skills
Languages
Courses
Timeline
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Jose Aracena

Brooklyn,United States

Summary

Services Manager with 5 years of experience in maintaining high standards of safety and customer service excellence. Demonstrates proficiency in customer relations, safety protocols, and efficient resource management. Committed to fostering a collaborative environment and enhancing operational efficiency through effective team leadership and innovative problem-solving.

Overview

5
5
years of professional experience

Work History

Crew Agent

ERMC
New York, NY
03.2025 - Current
  • Cleaning and Servicing:
  • Cleaning and disinfecting the aircraft interior, including seats, lavatories, galleys, and overhead bins.
  • Security:
  • Performing security checks, searching the cabin for prohibited items, and ensuring compliance with security regulations.
  • Stocking:
  • Restocking passenger service items like magazines, blankets, and headsets.
  • Ground Support:
  • Assisting ramp agents, marshaling aircraft, and ensuring ground equipment is available.
  • Customer Service:
  • Providing a clean and welcoming environment for passengers, and assisting with any customer service needs.
  • Other Duties:
  • May include assisting with loading and unloading baggage, performing FOD walks, and reading and interpreting aircraft loading documentation.

Skills and Qualifications:

  • Strong customer service skills.
  • Attention to detail and ability to work in a fast-paced environment.
  • Ability to follow instructions and adhere to safety procedures.
  • Physical ability to lift, bend, and stand for extended periods.
  • High school diploma or equivalent.
  • Previous experience in customer service or airport operations can be advantageous.

Experienced with hi-lift

  • hi-lift trucks to lift, stack, and move materials.
  • Loading and Unloading:Loading and unloading trucks, containers, or other vehicles with materials.
  • Moving Materials:Moving materials to designated areas within the facility, ensuring efficient storage and retrieval.
  • Following Safety Procedures:Adhering to all safety regulations and company policies, including the use of personal protective equipment (PPE).
  • Maintaining Equipment:Inspecting and maintaining the forklift or hi-lift truck, reporting any necessary repairs.
  • Inventory and Record Keeping:Assisting with inventory tasks and maintaining records of materials moved or handled.
  • Communication:Communicating with supervisors, team members, and other personnel to ensure smooth operations.
  • Troubleshooting:Addressing minor issues or problems that may arise during operations.

Additional Skills and Qualifications:

  • Physical Fitness: Ability to stand, walk, lift, and bend for extended periods.
  • Attention to Detail: Ability to follow instructions and procedures accurately.
  • Problem-Solving: Ability to identify and resolve problems that may arise during operations.
  • Teamwork: Ability to work collaboratively with others.
  • Good Communication: Ability to communicate effectively with supervisors and other team members.
  • Basic Math Skills: Ability to perform basic calculations related to inventory or material handling.
  • Understanding of Safety Procedures:Knowledge of relevant safety regulations and procedures.
  • Experience with Material Handling Equipment:Prior experience operating forklifts or similar equipment is often preferred.

Supervisor

JCM business solution
Brooklyn, NY
01.2023 - 02.2025
  • Company Overview: JCM BUS SOLUTIONS, Brooklyn, NY
  • Lead overnight team to maintain 24/7 cleanliness and order in all facility areas.
  • Coordinate and complete projects, ensuring timely execution and quality standards.
  • Set deadlines, assign tasks, and report progress to management for seamless operations.
  • Uphold company standards in customer service and professional conduct.
  • Monitor supply inventory and equipment functionality, recommending changes or maintenance as required.
  • Perform Quality Control (QC) audits on a regular basis.
  • Counsel associates in order to resolve productivity and personnel concerns.
  • Report incidents, procedure, and safety or security violations to management.
  • Assist management in maintaining personnel records, assisting in staff evaluations (performance, conduct and customer service), and recommend and execute personnel actions.
  • Maintain control of work activities and productivity to ensure site safety, health, environmental and security policies and procedures.
  • Identify and implement process/service improvements.
  • Responsible for the coordination and completion of projects and oversees all aspects of the projects and staff.
  • Prepares reports for upper management as requested.
  • Keep track of all periodic maintenance of equipment.
  • Attend employment-related hearings as scheduled.
  • Attend and participate in Customer meetings.
  • Responds to client requests in a timely and professional manner.

Manufacturing Machine Operator

Freedom Corrugated LLC
Hazle Township, PA, United States
08.2022 - 12.2022
  • Company Overview: Hazle Township, PA 18202, Pennsylvania
  • Safely in a fast paced production environment to manufacture a quality product on specific time.

Services Manager

Chipotle Mexican Grill
New York, NY, United States
11.2019 - 07.2022
  • Company Overview: New York, New York
  • Count, operate and verify cash drawers.
  • Serve, guide and advise guests about our menu and beverages.
  • Process guests payments and package orders in a fast and accurate manner.
  • Maintain an organized and cleaned dining area for our guests.
  • Greet guests and constantly deliver friendly service with genuine hospitality.
  • Prepare food along with the team members for opening and closing of the restaurant.
  • Assists guests with online orders and mobile applications.
  • Overview of food line up and demand more preparations when needed.
  • Making sure great tasting, high quality food is served
  • Helping to resolve food quality issues
  • Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
  • Helping to resolve customer incidents and working to ensure positive customer experiences
  • Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
  • Developing and cross training all front of house Crew
  • Assisting with Crew performance reviews
  • Developing future Service Leaders
  • Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
  • Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
  • Ensuring the proper quantity of supplies are available as needed

Education

Fire Science

Cuny John Jay College of Criminal Justice
Brooklyn, NY
04.2025

Skills

  • Basic Repair Procedures
  • Vehicle Cleaning
  • Mapping Skills
  • Driver Assistance
  • Customer Relations
  • Federal Laws
  • Passenger Assistance
  • Safety
  • Hotel Recommendations
  • Restaurant Recommendations
  • Lifting
  • Customer Experience
  • Time Management
  • Conflict Resolution
  • Team Leadership
  • Inventory Management
  • Quality Control
  • Logistics Coordination
  • Process Improvement

Languages

English (Native)
Spanish (Native)

Courses

  • Fire science , Sep 2022 - Present
  • John Jay college

Timeline

Crew Agent

ERMC
03.2025 - Current

Supervisor

JCM business solution
01.2023 - 02.2025

Manufacturing Machine Operator

Freedom Corrugated LLC
08.2022 - 12.2022

Services Manager

Chipotle Mexican Grill
11.2019 - 07.2022

Fire Science

Cuny John Jay College of Criminal Justice