Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole DeLong

Hooksett,NH

Summary

Dynamic and safety-focused Transit Bus Operator with a clean driving record at Manchester Transit Authority. Expert in route navigation and passenger assistance, enhancing customer satisfaction through exceptional service. Proven ability to implement strategies for improved on-time performance, ensuring compliance with DOT regulations while fostering a positive environment for all riders.

Overview

2026
2026
years of professional experience

Work History

Transit Bus Operator

Manchester Transit Authority
07.2024 - Current
  • Operated transit buses safely, adhering to scheduled routes and traffic regulations.
  • Provided exceptional customer service, assisting passengers with inquiries and ensuring a pleasant travel experience.
  • Conducted pre-trip inspections to ensure bus safety and compliance with operational standards.
  • Managed passenger boarding and fare collection accurately and efficiently during peak hours.
  • Collaborated with dispatchers to communicate delays or changes in service promptly and effectively.
  • Trained new operators on safety protocols and operational procedures to enhance team performance.
  • Monitored road conditions and navigated routes to optimize travel time while maintaining safety standards.
  • Implemented strategies for improved on-time performance, contributing to overall service reliability.
  • Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
  • Operated with safety and skill to avoid accidents and delays.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
  • Provided exceptional customer service, addressing rider concerns with patience and professionalism.
  • Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
  • Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Transported customers to and from Location.
  • Supported emergency response efforts during natural disasters or other crises by coordinating closely with local authorities as needed.
  • Maintained clean and neat shuttle for passenger comfort.
  • Followed company policies and procedures and maintained compliance with standards.
  • Followed all relevant schedules for routes and arrivals.
  • Inspected bus for any mechanical issues before departure.
  • Operated large vehicles in difficult urban and rural conditions.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Diffused potential passenger disputes with fairness and professionalism.
  • Inventoried bus emergency and first aid supplies and equipment.

Dietary Aide

Maple Leaf Healthcare Center
01.2023 - 07.2024
  • Assisted in meal preparation and serving to ensure dietary guidelines were followed.
  • Maintained cleanliness of kitchen and dining areas, adhering to safety and hygiene standards.
  • Collaborated with kitchen staff to fulfill special dietary requests from residents.
  • Monitored inventory levels of food supplies and reported shortages to management.
  • Supported nutritional education initiatives by distributing materials to residents and families.
  • Followed established protocols for food storage and handling to prevent contamination.
  • Engaged with residents during meal times to promote social interaction and satisfaction.
  • Adapted quickly to changing dietary needs and preferences while maintaining service quality.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Followed all food safety regulations while preparing meals for patients.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
  • Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
  • Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
  • Enhanced patient meal satisfaction by providing personalized meal options within dietary constraints.
  • Implemented feedback mechanisms for patients on meal quality, driving continuous improvement.
  • Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
  • Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
  • Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.

Security Officer

American Alliance Security Agency
01.2023 - 10.2023
  • Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
  • Conducted regular patrols to identify and address potential security risks proactively.
  • Responded swiftly to incidents, documenting outcomes and coordinating with law enforcement when necessary.
  • Assisted in training new security personnel on operational procedures and emergency response protocols.
  • Implemented access control measures, verifying identification of visitors and staff effectively.
  • Collaborated with management to develop and refine security policies for improved workplace safety.
  • Utilized surveillance systems to monitor activities, ensuring compliance with organizational standards.
  • Led incident response teams during emergencies, coordinating efforts to maintain safety and order.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Licensed Pest Control Technician

Fox Pest Control
02.2023 - 08.2023
  • Conducted thorough inspections to identify pest infestations and potential entry points.
  • Applied environmentally friendly pest control solutions in residential and commercial settings.
  • Educated clients on preventive measures and safe practices for pest management.
  • Maintained accurate records of service provided, treatments administered, and client communications.
  • Collaborated with team members to enhance service delivery and address customer concerns effectively.
  • Stayed updated on industry regulations and safety protocols to ensure compliance during operations.
  • Trained new technicians on equipment usage, safety standards, and pest identification techniques.
  • Developed strategies for efficient route planning to optimize service calls and reduce travel time.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
  • Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
  • Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
  • Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
  • Drove to customer residences and places of business to inspect for pests.
  • Adhered to most stringent safety procedures when applying chemicals.
  • Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
  • Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
  • Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
  • Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.
  • Performed general pest control solutions such as bed bug and termite inspections and treatments.
  • Responded to customer inquiries and complaints regarding pest control services and solutions.
  • Inspected equipment for proper functionality to effectively facilitate application.
  • Completed required treatment documentation while on-site and returned paperwork to office for processing.
  • Developed customized treatment plans tailored to each client''s specific needs, prioritizing long-term results over quick fixes.
  • Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols during treatments.
  • Managed scheduling efficiently, allocating time effectively to accommodate both planned appointments and emergency calls as needed.
  • Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
  • Prepared reports and kept detailed records of pest control activities.
  • Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
  • Enhanced team efficiency by collaborating with colleagues to develop new strategies for tackling challenging pest situations.
  • Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.

Delivery Driver

UPS
09.2022 - 01.2023
  • Delivered packages efficiently while adhering to safety regulations and traffic laws.
  • Maintained accurate delivery logs and ensured timely updates to tracking systems.
  • Navigated complex routes to optimize delivery times and enhance customer satisfaction.
  • Communicated effectively with customers regarding delivery schedules and service issues.
  • Conducted vehicle inspections to confirm operational readiness and compliance with safety standards.
  • Assisted in training new drivers on best practices for route navigation and package handling.
  • Implemented process improvements that reduced delivery delays and increased operational efficiency.
  • Collaborated with team members to coordinate deliveries during peak periods, ensuring seamless operations.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Warehouse Worker

Amazon Prime Products
08.2021 - 07.2022
  • Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
  • Streamlined order fulfillment processes by collaborating effectively with team members.
  • Operated various warehouse machinery safely, adhering to all relevant guidelines.
  • Conducted quality checks on incoming shipments to ensure product integrity and compliance.
  • Trained new employees on equipment operation and warehouse procedures for enhanced productivity.
  • Maintained organized stockroom by clearly labeling shelves and rotating stock regularly.
  • Facilitated smooth loading dock operations, coordinating efficient truck loading and unloading.
  • Promoted workplace safety through regular inspections and prompt hazard resolutions.

Assembly Line Worker

Nypro
06.2020 - 08.2021
  • Operated assembly line machinery to produce high-quality components efficiently.
  • Monitored production processes to ensure adherence to safety and quality standards.
  • Conducted routine maintenance on equipment to minimize downtime and enhance performance.
  • Collaborated with team members to streamline workflows and improve overall productivity.
  • Trained new employees on assembly techniques and best practices for operational efficiency.
  • Inspected finished products for defects, ensuring compliance with quality control guidelines.
  • Assisted in inventory management by tracking materials used during production runs.
  • Implemented process improvements that reduced waste and enhanced assembly accuracy.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled, and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Troubleshot assembly line to repair malfunctions and avoid disruptions.
  • Completed detailed documentation requirements for each project phase, contributing to accurate recordkeeping practices companywide.
  • Documented production data and output to enable tracking history and maintain accurate records.
  • Accelerated assembly times through methodical organization of workspace, maximizing space usage and minimizing distractions during shifts.

Waitress

A Family Affair
1999 - 2010
  • Delivered exceptional customer service, guaranteeing positive experiences for all patrons.
  • Adapted to fast-paced conditions during peak hours, ensuring efficient service.
  • Maintained a clean and organized dining area, fostering a welcoming environment.
  • Worked closely with kitchen staff for timely and accurate order fulfillment.

Education

GED - Biology

Quinsigamond Community College
Worcester, MA
06.2017

Skills

  • Safe driving
  • Accident reporting
  • Defensive driving
  • Vehicle inspection
  • Route navigation
  • Wheelchair securement
  • Schedule adherence
  • Adaptive decision making
  • Passenger assistance
  • Traffic laws compliance
  • Emergency procedures
  • Bus cleaning
  • Fuel efficiency
  • Inclement weather driving
  • Mechanical tools
  • Clean driving record
  • Behavior management
  • Punctuality
  • Rule enforcement
  • Customer relations skills
  • GPS navigation
  • Vehicle maintenance and repair
  • Guest relations
  • Valid state license
  • Mobility support
  • Vehicle servicing
  • Basic repair procedures
  • Road safety compliance
  • Bus operation
  • Accident avoidance
  • Communication and interpersonal skills
  • Commercial drivers license CDL
  • Safety-focused
  • CDL license
  • Fare collection
  • Decision-making
  • Over the road experience
  • DOT regulations
  • Daily logs
  • Two-way radio operation
  • Ice and snow management
  • Special needs passengers
  • Basic mathematics
  • Critical thinking
  • Incident reporting
  • Wheelchair and scooter security
  • Problem-solving
  • Emergency exit door operation
  • Time, mileage, and fuel tracking
  • Map reading
  • Fire extinguisher use
  • Elderly and disabled assistance
  • Commercial driving
  • Tires and brakes inspections
  • Dispatch communication

Timeline

Transit Bus Operator

Manchester Transit Authority
07.2024 - Current

Licensed Pest Control Technician

Fox Pest Control
02.2023 - 08.2023

Dietary Aide

Maple Leaf Healthcare Center
01.2023 - 07.2024

Security Officer

American Alliance Security Agency
01.2023 - 10.2023

Delivery Driver

UPS
09.2022 - 01.2023

Warehouse Worker

Amazon Prime Products
08.2021 - 07.2022

Assembly Line Worker

Nypro
06.2020 - 08.2021

Waitress

A Family Affair
1999 - 2010

GED - Biology

Quinsigamond Community College

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Nicole DeLong