Joy Ellen
Manchester,NH
Summary
Experienced with child protection and advocacy, ensuring safety and well-being of children. Utilizes strong communication and conflict resolution skills to manage delicate situations effectively. Knowledge of child welfare policies and community resources to support families in need.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dispatcher
MANCHESTER TRANSIT AUTHORITY
12.2024 - 09.2025
- Serve as the primary contact between fleet of over 30 drivers and the transit operations center.
- Assign drivers to routes and shifts based on staffing needs and availability.
- Coordinated daily transit schedules to optimize route efficiency and minimize delays.
- Communicate route changes, delays, detours, breakdowns or emergencies to drivers and management and adjust schedules as necessary.
- Monitor driver performance and ensure adherence company, state and federal regulations.
- Monitored real-time vehicle locations using GPS tracking systems to ensure timely service delivery.
- Managed communication between drivers and passengers, addressing inquiries and resolving issues promptly.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Call Center Supervisor
MANCHESTER TRANSIT AUTHORITY
08.2022 - 09.2025
- Maintained scheduling of high volume call center for Paratransit receiving 100 plus calls daily.
- Collaborates with team members on efforts to meet customer expectations and maintain overall service.
- Maintained efficient scheduling systems to optimize workforce allocation and reduce wait times.
- Resolved escalated customer complaints, utilizing problem-solving skills to enhance client relations and trust.
Dispatcher
FedEx Express
04.2020 - 08.2022
- Acts as the primary point of contact for customer service inquiries related to Courier activities.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Handler
FedEx Express
12.2018 - 04.2020
- Provided movement of over 5000 packages, documents, dangerous goods and/or supply support in a timely, safe and efficient manner through effective scan/load methods.
- Demonstrated ability to successfully complete all basic and recurrent training.
- Possessed ability to communicate both timely and effectively, in a noisy operations environment.
- Demonstrated ability in customer service problem resolution and relationship building.
- Adapted procedures, processes, and techniques to meet the more complex position requirements.
Educational Coach
Little Sprouts
09.2018 - 04.2020
- Facilitated Teachers in the implementation of curriculum in a classroom setting.
- Promoted a positive learning environment by fostering respectful relationships among students, staff, and families.
- Ensured effective adult-child interaction through ongoing individual professional development plans.
- Developed individualized educational plans to enhance student learning outcomes.
- Implemented training programs for educators, fostering collaboration and professional growth.
- Evaluated teaching methodologies, recommending improvements to align with best practices.
- Facilitated workshops focused on innovative teaching strategies and curriculum development.
- Mentored staff in utilizing assessment tools to track student progress effectively.
Deck Coordinator
FedEx Express
08.2018 - 12.2018
- Managed deck operations of multiple airline cans, optimizing loading/unloading processes to enhance efficiency and reduce turnaround times.
- Managed multiple tasks and priorities and easily adapted to changing dock situations.
- Managed scheduling and allocation of resources to optimize workflow efficiency and minimize delays.
- Collaborated with cross-functional teams to resolve logistical challenges and improve overall service quality.
- Assisted with loading and unloading trucks as needed, ensuring efficient workflow processes on the dock.
Courier
FedEx Express
03.2016 - 08.2018
- Delivered 80 plus packages daily, accurately and efficiently, adhering to all safety protocols.
- Managed daily routing schedules, optimizing delivery paths for timely service.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Lead Teacher
Little Sprouts
02.2013 - 11.2016
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Led classroom management initiatives, promoting a positive learning environment for all students.
- Attended and engaged in staff and parent meetings, including bi-annual parent teacher conferences.
- Attended and engaged in ongoing professional development to improve personal and professional skills.
- Mentored junior teachers, fostering professional growth and instructional excellence.
- Conducted assessments to evaluate student progress and adapt teaching strategies accordingly.
Education
Associate of Science - Early Childhood Education
New Hampshire Community College
Nashua, NH06-2000
Skills
- Strong task management
- Child development
- Effective organizational skills
- Clear interpersonal communication
- Demonstrates independence in work
- Detail-oriented data management
- Client support
- Problem-solving strategist
- Multicultural competence
- Family engagement
Certification
- CPR Certification
- First Aid Certification
Timeline
Dispatcher
MANCHESTER TRANSIT AUTHORITY
12.2024 - 09.2025
Call Center Supervisor
MANCHESTER TRANSIT AUTHORITY
08.2022 - 09.2025
Dispatcher
FedEx Express
04.2020 - 08.2022
Handler
FedEx Express
12.2018 - 04.2020
Educational Coach
Little Sprouts
09.2018 - 04.2020
Deck Coordinator
FedEx Express
08.2018 - 12.2018
Courier
FedEx Express
03.2016 - 08.2018
Lead Teacher
Little Sprouts
02.2013 - 11.2016
Associate of Science - Early Childhood Education
New Hampshire Community College
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