Jose Argueta-Abarca
Sterling,VA
Summary
Experienced with coordinating and executing comprehensive technical programs. Utilizes strategic planning and risk management to ensure project success. Strong understanding of stakeholder communication and team leadership.
Overview
11
11
years of professional experience
Work History
Technical Program Manager
Amazon Web Services
10.2020 - Current
- Manage cross-functional Technical Program Manager including hardware installation and inventory management as well as new cutting-edge technology for AWS
- Drive team leadership, professional training, and process improvement initiatives to meet delivery goals
- Created foundation in five new countries for program
- Experience managing cross-functional and/or cross-team projects
- Delivered installation project 2 weeks in advance, securing 3 additional projects; reached out to customer in Puerto Rico; leveraged bilingual communication skills to convey timeline; liaised with onsite project team; built relationships with internal and external teams to meet deadlines; appointed in-area technicians; partnered with datacenter team
- Led training efforts for team of 4 program managers; conducted one-on-one meetings with new hires; showcased live procedure; answered questions; facilitated hands-on training sessions; provided mentorship and coaching as needed
- Reduced fiber wait times by 5+ days via standardized vendor management process; identified opportunity for improvement in operational efficiency; proposed expansion to fiber vendor partnerships; drove negotiations
- Lowered product expenses by 20% by partnering with new third-party vendor; referenced datacenter vendor connections; petitioned manager to switch vendors; worked with legal team to define work; communicated update to project team; gathered team member feedback; reached out to vendors; negotiated improved terms
- Program Lead – lead a team of 5 Project managers also main point of contact for South American projects and new deployments, also working directly with clients on timelines and project progress
- Enabling new countries – Delivering the first projects in Colombia, Chile, Peru and Argentina and setting up the foundation for future projects in these countries
- Leading meetings with internal/ external stakeholders to resolve blockers and ensure timelines
- Creating dashboards using data; created visual progress or areas of focus for end users understand if the project was on track or behind
- Collaborated with internal teams on process improvement for global expansion
- Successfully managed multiple simultaneous projects while adhering to strict deadlines for optimal progress tracking.
IT Support Engineer
Amazon Web Services
04.2019 - 10.2020
- Worked with clients to resolve technical problems and improve IT operations
- Conducted hardware installation project management while supporting talent development and cross-functional collaboration
- Directed 700-rack installation project as sole engineer; assessed distribution schedule; strategized efficient procedures and timeline to maximize deployment rates; worked flexible schedules to reach capacity to support Prime Day
- Achieved 80%+ deployment success, installing ~600 out of 700 racks over 2-month timeframe; visited datacenter sites; leveraged SharePoint program to track racks and complete deployment during peak season
- Created and implemented technical solution to fix complex problems for 250+ datacenter switches; consulted documentation to understand IP issue; integrated hardware and software to create solution; ran coding, installation, and update operations; identified and incorporated additional timesaving process element; educated team members
Technical Support Engineer
Amazon Web Services
04.2018 - 04.2019
- Led technical operations in collaboration with engineers
- Monitored workloads, evaluated performances, and implemented creative solutions as part of fungibility team
- Received and installed racks
- Piloted team of 5 engineers over 8-month timeframe; leveraged leadership skills to foster collaborative and supportive work environment; cultivated trust and productivity; held weekly status meetings; resolved issues as needed
- Facilitated deployment of 2K+ racks; drove engineer operations and internal communications; maintained project SharePoint; identified and tackled issues as they arose; led reporting tasks; motivated and mentored team
- Leveraged operational proficiency with various applications and workflows including Trouble Ticketing (TT) software for technical support tickets, Kernel-based Virtual Machine (KVM) for remote client support, and DCO techniques
Teaching Assistant
Fairfax County Public Schools
08.2015 - 04.2018
Garden Associate
Home Depot
01.2014 - 08.2015
- Supervised garden team operations and supported process improvement initiatives to provide top-quality customer service
- Boosted product sales by 40% during summer months by identifying opportunity for improvement with regards to customer experience, formulating creative solution, and presenting to management for approval and integration
Education
Bachelor of Science - Information Technology
George Mason University
Fairfax, VA06-2018
Skills
- Project management
- Project planning
- Agile project management
- Developing project strategy
- Agile methodologies
- Client management
- Process development
- Cross-functional team leadership
- Vendor contracts and relationships
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Technical Program Manager
Amazon Web Services
10.2020 - Current
IT Support Engineer
Amazon Web Services
04.2019 - 10.2020
Technical Support Engineer
Amazon Web Services
04.2018 - 04.2019
Teaching Assistant
Fairfax County Public Schools
08.2015 - 04.2018
Garden Associate
Home Depot
01.2014 - 08.2015
Bachelor of Science - Information Technology
George Mason University
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