Jose Barragan
Tecnico En Computacion
SCHAUMBURG,IL
Summary
Driven by a results-focused approach, excelled at NSSEO, enhancing system performance and client satisfaction through expert hardware configuration and exceptional customer service. Proficiency in preventive maintenance and remote support led to significant efficiency improvements, showcasing ability to blend technical acumen with interpersonal skills effectively. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
39
39
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Computer Technician
NSSEO
01.1998 - 06.2024
- Trained new team members on best practices in managing computer systems effectively, fostering culture of continuous learning among staff members.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending life of equipment.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Streamlined helpdesk processes by implementing ticket management systems for more effective issue tracking and resolution.
- Maintained accurate inventory records of all hardware assets throughout their lifecycle, facilitating appropriate replacement schedules when needed.
- Reduced response time significantly by providing exceptional remote support services for clients experiencing technical difficulties.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Evaluated and recommended new technology upgrades to increase efficiency within organization.
- Linked computers to network and peripheral equipment.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Recommended new and replacement hardware and software purchases.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Farm Laborer Contrator
Timber Ridge Fruit Farms
04.1985 - 02.1998
- Cultivated soil, sowed crops, and controlled weeds by slashing or chemical spraying.
- Safely operated heavy machinery such as tractors, harvesters, and tillers to cultivate land for planting new crops.
- Collaborated with coworkers to complete daily farm tasks efficiently and quickly.
- Watered plants during growing seasons and closely monitored crops for growth progress or issues.
- Supervise whole operation of apples and peaches production.
- workers supervision during the year.
Education
Some College (No Degree) -
Escuela Nacional Preparatoria #1
Ciudad De Mexico 01.1975 - 01.1977
Associate of Science - Computer Installation And Repair Technology
Harper Collage
1200 W Algonquin Rd, Palatine, IL 60067 01.2002 - 01.2006
Skills
System Upgrades
Preventive Maintenance
Hardware Configuration
Remote Support
Software Installation
Customer Service
Printers and Peripherals Installation
Operating system testing
Performance Optimization
Printer setup
Languages
English
Professional Working
Certification
A+ Computer Certification and networking
Timeline
A+ Computer Certification and networking
03-2004
Associate of Science - Computer Installation And Repair Technology
Harper Collage
01.2002 - 01.2006
Computer Technician
NSSEO
01.1998 - 06.2024
Farm Laborer Contrator
Timber Ridge Fruit Farms
04.1985 - 02.1998
Some College (No Degree) -
Escuela Nacional Preparatoria #1
01.1975 - 01.1977
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