Summary
Overview
Work History
Education
Skills
Eagle Scout Award
Timeline
Generic

Jose Brasil

Pleasanton,CA

Summary

Dynamic and resilient professional with a proven track record of enhancing customer satisfaction and streamlining operations across roles in the service industry and in educational settings. Excelled in high-stress environments through exceptional organization, time management, and communication. Demonstrated ability to adapt, lead with emotional intelligence, and drive results, underscoring a commitment to excellence and continuous improvement.

Overview

9
9
years of professional experience

Work History

Substitute Teacher

Hayward Unified School District
10.2023 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Followed lesson plans designed by absent teachers.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Enforced school and class rules to maintain order in classroom.

Server/Certified Server Trainer

The Cheesecake Factory Restaurant
10.2022 - Current
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Train new servers to uphold the company's guidelines and values in order to provide excellent service for guests

Server

Blue Ocean Harumama Restaurant
03.2021 - 08.2022
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Political Intern

Republican Party Of San Diego County
01.2021 - 05.2021
  • Data entry to keep track of the extensive amount of donors. Essential programs included PDI, REVV, and i360.
  • Cold calling party members in support of Marco Contreras running for city council.
  • Assisting in organizing the Central Committee meeting which hosts people from all over San Diego County (including checking people in, providing and assigning name tags, and other organizational tasks assigned throughout the meeting).
  • Identified, researched and tracked legislative issues relevant to current public issues.

    We were expected to write political articles every work day that were current with the political climate. These articles were then posted to the San Diego News Desk. I enjoyed the writing aspect of this internship greatly due to our ability to analyze the cause and effect of many different issues going on in San Diego County, California, and the United States as a whole. Some of these issues included the increased price of living in San Diego and California and the financial impact of COVID-19 on the tourism dependent San Diego economy.

    This internship fulfilled my graduation requirement for my Political Science degree at SDSU. I now have an enhanced understanding of politics at a community level due to all of the valuable information I learned as an intern at the RPSDC.

Busser

Lazy Dog Restaurant & Bar
07.2019 - 04.2020
  • Provided attentive service and proactively assessed guest needs.
  • Greeted customers and provided menus upon arrival to dining room.
  • Arranged tables and chairs for special occasions and events.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Barista

Starbucks
10.2016 - 07.2017
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Intern

Alameda County District Attorneys Office
06.2016 - 07.2016
  • Interned for the Honorable Michael Gaffey the summer following my participation as an intern for the Alameda County District Attorney's Justice Academy
  • Assisted Judge Michael Gaffey in daily tasks
  • Studied the court system including watching court trials in Oakland, CA
  • Learned more about the roles of lawyers and judges in the courts
  • Studied the roles and details of law in the daily world
  • Obtained invaluable knowledge about life and the court system from Judge Michael Gaffey


Intern

Alameda County District Attorneys Office
01.2016 - 05.2016

"The Alameda County District Attorney's Justice Academy"

  • Participated in a selective program designed to teach the purpose and functions of the justice system to high school students.
  • Discussed topics regarding the world today and how the justice system plays a crucial role in society.
  • Learned the skills and tasks required of attorneys and how they keep the community safe.
  • A group of students, including myself, prepared a speech at the end of the program to highlight the importance of law enforcement in the community despite accusations of abuse of its power.


Education

Bachelor of Arts - Political Science

San Diego State University
San Diego, CA
05-2021

High School Diploma -

Foothill High School
Pleasanton
05-2017

Skills

  • Excellent communication and customer service skills in order to ensure customer satisfaction
  • Organizational and time management skills especially during high stress and fast paced environments
  • Patience, flexibility, and emotional intelligence
  • Focus and resilience no matter the obstacle in order to reach a desired goal

Eagle Scout Award

Worked for 10 years as a Boy Scout climbing the ranks to Eagle through learning the principles and values of a Boy Scout. Completed community service projects including my Eagle Scout Service Project, earned merit badges spanning many different essential skills, led scouts as patrols and also as the whole troop, and learned the values to live by as a man of character.

Timeline

Substitute Teacher

Hayward Unified School District
10.2023 - Current

Server/Certified Server Trainer

The Cheesecake Factory Restaurant
10.2022 - Current

Server

Blue Ocean Harumama Restaurant
03.2021 - 08.2022

Political Intern

Republican Party Of San Diego County
01.2021 - 05.2021

Busser

Lazy Dog Restaurant & Bar
07.2019 - 04.2020

Barista

Starbucks
10.2016 - 07.2017

Intern

Alameda County District Attorneys Office
06.2016 - 07.2016

Intern

Alameda County District Attorneys Office
01.2016 - 05.2016

Bachelor of Arts - Political Science

San Diego State University

High School Diploma -

Foothill High School
Jose Brasil