Spencer Greason
Pleasanton,CA
Summary
Disciplined and dedicated restaurant manager with over 9 years of experience in high-pressure environments, seeking to pivot into a law enforcement career as a police officer. Proven skills in conflict resolution, team management, and community engagement.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Primos
Danville, CA
06.2015 - Current
- Managed daily operations with vigilance to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, and adjusting staffing levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Outside Service Staff Member
San Luis Obispo Country Club
San Luis Obispo, CA
06.2013 - 06.2015
- Provided exceptional customer service through friendly interactions and active listening to address guest needs effectively.
- Assisted in organizing social events at the club that fostered positive relationships among members.
- Trained new staff on best practices for customer service, resulting in improved team performance.
Education
Associate of Science - Criminal Justice
Cuesta College
San Luis Obispo, CA06-2015
Skills
- Team management
- Customer interaction
- Staff management
- Supervisory skills
- Conflict resolution techniques
- Adaptable
- Regulatory compliance
- Team leadership
Timeline
Restaurant Manager
Primos
06.2015 - Current
Outside Service Staff Member
San Luis Obispo Country Club
06.2013 - 06.2015
Associate of Science - Criminal Justice
Cuesta College