Spencer Greason
Pleasanton,CA
Summary
Disciplined and dedicated restaurant manager with over 9 years of experience in high-pressure environments, seeking to pivot into a law enforcement career as a police officer. Proven skills in conflict resolution, team management, and community engagement.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Primos
06.2015 - Current
- Managed daily operations with vigilance to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, and adjusting staffing levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Outside Service Staff Member
San Luis Obispo Country Club
06.2013 - 06.2015
- Provided exceptional customer service through friendly interactions and active listening to address guest needs effectively.
- Assisted in organizing social events at the club that fostered positive relationships among members.
- Trained new staff on best practices for customer service, resulting in improved team performance.
Education
Associate of Science - Criminal Justice
Cuesta College
San Luis Obispo, CA06-2015
Skills
- Team management
- Customer interaction
- Staff management
- Supervisory skills
- Conflict resolution techniques
- Adaptable
- Regulatory compliance
- Team leadership
Timeline
Restaurant Manager
Primos
06.2015 - Current
Outside Service Staff Member
San Luis Obispo Country Club
06.2013 - 06.2015
Associate of Science - Criminal Justice
Cuesta College
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