Jose Bravo
Long Beach,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Medical Support Assistant
Tibor Rubin Medical Center
Long Beach, CA
12.2023 - Current
- Greeted patients and visitors, verified patient information and scheduled appointments.
- hand-selected to join HAS group for his expertise in travel and transportation matters. Designated as the travel clerk point of contact for Spinal Cord Injury (SCI) providing services to hundreds of SCI Veterans
- Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
- Assists the Travel Team with coordination of veteran transportation including Discharges, regular transport, Ambulance services, and Interfacility hospital to hospital transportation.
- Collaboration and communication with Third party transportation companies, working closely with various clinical and specialty interdisciplinary teams
- Proficient in utilizing CPRS, CTM, VISTA, VSE/GUI and VETRIDE for performing assigned tasks.
- Effectively manages daily SCI scheduling and discharges utilizing expertise in VETRIDE to provide quality service and transportation for each veteran
- Coordinates with Hospital staff to make reservations and book paitents for outgoing and incoming flights in relation to SCI, Transplant patients, Add-on and other urgent cases who are requiring inpatient stay and treatment
Dispatcher
Transport US
Long Beach, CA
04.2022 - 11.2023
- Identified locations and needs of callers to accurately send assistance
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth
- Utilized various software systems to facilitate movement, planning and scheduling
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
- Tracked changes in computer system to keep records current and accurate
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Communicated pertinent information and potential problems to physicians and nurses.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Dispatcher
Secure Transportation
Cerritos, CA
09.2017 - 04.2022
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training
- Supervised driver dispatching, route planning and vehicle tracking for over 80 drivers
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Associate of Science in Business Administration And Management -
Cerritos College
05.2025
Skills
- Service Planning
- Monitoring Field Personnel
- Repair Scheduling By Route Adjustments
- Problem Assessment
- Client Interaction
- Spanish Translation
- Multitasking and Prioritization
- Customer Data Confidentiality
- Knowledge in the use of Windows 95/98/2000/XP/XP Pro/NT and Microsoft Office
- Medical Terminology Knowledge
- Team Collaboration
- Patient Communication
- Patient Scheduling
- Patient Records Maintenance
- Data Entry
Languages
Spanish
Professional
Timeline
Medical Support Assistant
Tibor Rubin Medical Center
12.2023 - Current
Dispatcher
Transport US
04.2022 - 11.2023
Dispatcher
Secure Transportation
09.2017 - 04.2022
Associate of Science in Business Administration And Management -
Cerritos College
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